HELP, Cant find preview window in adobe After Effects after creating a new composition

[webolop_18]

Hi,

I have just purchased After Effect 2020 ver. and once i start a new project and create a new compositon i can find the preview window. i checked the blue eye in preview panel , i cleans my cache and also tried 

Edit>Purge>All Memory. but none of this worked. I cant understand the issue.

[Mylenium]

Start by updating your system's graphics driver and check the relevant hardware acceleration settings. Your screenshot also has a distinct green-ish tint which could further indicate issues with monitor color profiles that in turn could further mess up drawing functions.

Mylenium

[webolop_18]

Hi, I am sharing a screenshot of the message I received when I tried to update my graphics driver:i think my graphics card is up to date 

[nishu_kush]

Hi there,

Thanks for reaching out.

1. What's the exact version of After Effects you're using: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-...
2. What are your system specifications (CPU, GPU, RAM, OS)?
3. Did you try the suggestions provided by Mylenium? Did they help?

Looking forward to your response.

Thanks,

Nishu

[webolop_18]

No, the above solution hasn't solved the issue. I am attaching below my System Specifications:

After-Effect version details:

[nishu_kush]

Thanks for sharing the details.

Please try turning off the Hardware Accelerated Composition, Layer, and Footage Panels in After Effects preferences > Display.

Let us know if it helps.

Thanks,

Nishu

[webolop_18]

HI,

I tried this, but still can't view preview.

 

[nishu_kush]

Thanks for trying that. What's the version of the GPU driver installed on your computer? Here's how you can check: https://support.viewsonic.com/en/support/solutions/articles/33000221571-how-to-check-graphics-card-d...

Please share a screenshot.

Thanks,

Nishu

[webolop_18]

The version of my GPU driver.