I have issue with running after effects

[sherifm3083412]

i have a new pc and when i try to run ae it opened but when i click new project it dos't work and give me this messsage my pc 5070 and core i5 14600 with 32gb ram 

[Ishan Y]

Hi,

Sorry for the poor experience. Could you click the "View Report" button and share the report here? Crash reports for After Effects 2025 can be found here: C:\Users\username\AppData\Local\Temp\Adobe\After Effects\25.0\SentryIO-db\reports. If you're using an older version, please share the exact version of the app. Please also share what type of source files and effects you're working with. 

Thanks,

Ishan

Please tag me (@) in your replies so that it notifies me and helps me respond promptly.

[sherifm3083412]

i can't upload the dmp file  here so i uploaded in drive link https://drive.google.com/file/d/1qw_aQ91K6DJJ9Cd11vZz2G8IQVMoAknf/view?usp=sharing

[sherifm3083412]

??

[Ishan Y]

Sorry for not getting back to you sooner. The engineering team found out that a module belonging to NVIDIA Smooth Motion is causing the issue. If you have the NVIDIA app installed, please uninstall it. Then, right-click on Desktop, go to NVIDIA Control Panel, and click the "Restore Defaults" button for all 3D settings and Video settings. 

[caroline_edits]

Hi Sherif, really sorry for the crash while you're creating a new project.

1. Try launching in Safe Mode. Here's a YouTube tutorial on how to do that.

2. Right-click After Effects and select "Run as Administrator" to launch the app. Does it allow you to create a new project?

3. Find an .AEP project file on your computer. Double-click the project file to launch After Effects. Will it open?

4. If you are in a rush, try installing a previous version while we investigate this.

I just sent the .DMP file you shared to our product team for investigation. We hope this helps.

Caroline

[sherifm3083412]

I need answer 

[ToolfarmJP]

Would you update the graphic card driver to the latest?

[sherifm3083412]

Yes updated to last version