In-App Tutorials for After Effects Will Not Open

New Here ,
Jul 05, 2022 Jul 05, 2022

Copy link to clipboard

Copied

Hello,

 

On the "learn" tab in After Effects, no matter what In-App tutorial I select, only the same two tutorials are available in the "Learn" window: "Completely New? Start Here!" and "The Basics"

 

Those tutorials do work but I can not progress beyond them or load any of the other in-app tutorials. Creative Cloud says my After Effects is up-to-date. I just installed it today. 

I'm operating on an M1 pro 2020 with an apple M1 chip running macOS Monterey. 

 

Any help getting these running would be much appreciated. Thank you!

Views

55

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 06, 2022 Jul 06, 2022

Copy link to clipboard

Copied

Sorry about the issue. When you go to Window > Learn, do you get the option to download the tutorials as shown in the screenshot? Let us know. We're here to help. Learn.png

 

Regards,

Ishan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 06, 2022 Jul 06, 2022

Copy link to clipboard

Copied

Thank for getting back with me, Ishan.

 

When I open my Learn Window, only the first two tutorials are visible. I do not have the option to download any others.

Just for full clarity, the learn page of my home screen also does not have the option to download. See attached screenshots.

 

For what it's worth, I just uninstalled After Effects and reinstalled it and it did not fix the issue. 

 

Thanks for any more guidance!

 

 Screen Shot 2022-07-06 at 8.40.15 PM.png

Screen Shot 2022-07-06 at 8.38.56 PM.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 28, 2022 Jul 28, 2022

Copy link to clipboard

Copied

LATEST

Can you let us know if you use an individual or an enterprise account? 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines