In-App Tutorials for After Effects Will Not Open

[michellel33679331]

Hello,

On the "learn" tab in After Effects, no matter what In-App tutorial I select, only the same two tutorials are available in the "Learn" window: "Completely New? Start Here!" and "The Basics"

Those tutorials do work but I can not progress beyond them or load any of the other in-app tutorials. Creative Cloud says my After Effects is up-to-date. I just installed it today. 

I'm operating on an M1 pro 2020 with an apple M1 chip running macOS Monterey. 

Any help getting these running would be much appreciated. Thank you!

[Ishan Y]

Sorry about the issue. When you go to Window > Learn, do you get the option to download the tutorials as shown in the screenshot? Let us know. We're here to help. 

Regards,

Ishan

[michellel33679331]

Thank for getting back with me, Ishan.

When I open my Learn Window, only the first two tutorials are visible. I do not have the option to download any others.

Just for full clarity, the learn page of my home screen also does not have the option to download. See attached screenshots.

For what it's worth, I just uninstalled After Effects and reinstalled it and it did not fix the issue. 

Thanks for any more guidance!

 

[Ishan Y]

Can you let us know if you use an individual or an enterprise account? 

[ActionAE]

mine will not open either. When I click it it simply goes to a default after effects project

[denesc36716501]

This is what I see when trying to start a tutorial as well...

[Kristoffel29813828vhtj]

Did you fix this yet? How?

[Sockeye AMS26110180570r]

I am having the exact same problem. Has anyone found the answer?

[Alok29165204p0jy]

Facing the same issue even with AE version 23.3.0. Only two in-app tutorials are available. Please help.

[illumination]

I am running AE on a Mac Mini w M2 Silicon. The tutorials in the Learn panel were visible and appeared to be downloading, but I could not start them. When I returned to the Home panel, the option was there to start the tutorials. The first try to launch a tutorial, AE crashed. I reopened in Safe Mode, and the tutorials are now running.

[Jon30690320oz33]

I am having the same issue.  Tried to run in safe mode and still having issues.