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Issue with MB PRO 16 Intel i7 - After Effects V 2024 Kernel Panic

Community Beginner ,
Mar 19, 2024 Mar 19, 2024

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Hi All,

I have two users who are experiencing an issue with After Effects V 2024.
The two users have exactly the same hardware setup. They are running the same macOS Sonoma operating system and the same version of AE, but unfortunately, they also have the exact same problem.

After a few minutes of using After Effects, even on lightweight projects, the Mac freezes and often goes into kernel panic, forcing a restart. Needless to say, this problem causes significant inconvenience to the user who cannot use After Effects.

What could I try to do to resolve this? I know that many others have had a similar problem (see the link). Currently, I have tried:

  • Uninstalling AE version 2024 and reinstalling it
  • Resetting PRAM
  • Clearing the cache

I have not been able to solve it. The next steps will be to have the users try using AE in safe mode. And update to Sonoma 14.4 which has recently been released and the operating system has not yet been updated. It's incredible that a widely-used program like After Effects causes so many problems for so many people. If you have any suggestions to offer, I thank you in advance because I am really desperate and don't know how to solve it. Thanks in advance! Luca

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Crash , Performance

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Community Beginner ,
Mar 19, 2024 Mar 19, 2024

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Below is the link to another discussion where the same issue I'm experiencing is being discussed..... thanks
https://community.adobe.com/t5/after-effects-discussions/after-effects-makes-my-macbook-freeze-and-c... 

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Adobe Employee ,
Mar 20, 2024 Mar 20, 2024

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Hi Luca,

 

Sorry to hear about the issue.

Does After Effects show any error messages of crash reports? Are there any third-party plug-ins installed? 

Please share the following:

Enable Logging from the Help Menu (Help -> Enable Logging), restart AE, and then once the crash happens, restart AE, go to Help -> Reveal Log Files, then find the After Effects Log.txt and post it back here. Perhaps that will help us figure out what is going on.

Looking forward to your response.

 

Thanks,

Nishu

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Adobe Employee ,
Mar 26, 2024 Mar 26, 2024

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I'll move your post to the Discussions board while we await your information.

 

Thanks,
Nishu

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Community Beginner ,
Mar 26, 2024 Mar 26, 2024

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Hi Nishu,

thanks for your help, I'll provide you with the information as soon as possible. The users are not in the office these days, so I don't have a way to access their computers.

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