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Low memory warning in After Effects 23.0 (2023)

Forum|Forum|3 years ago
October 18, 2022
48 replies
92821 views

Unfortunately 23.0 did not fix the issue for me on my M1 mac. It still only renders 2 frames at a time and gives the same error. If I revert back to version 22.4 it works perfectly but any subsequent update (including the 23.0 just released) has the playback issue.

Update: version 24.0 working much better!

I had various results with updates 23.1-23.6, most of them still occasionally having the issue saying it's out of memory or even black frames when rendering. It didn't matter if I had all plugins removed, fresh install, and no other programs running. I just updated to v24.0 and instantly started working like it used to before v23.0. RAM previews are loading right away and playing back in realtime speeds. I'll update if anything changes but so far they seem to have fixed the issues plaguing v23+ at least for me.

Correct answer Rameez_Khan

Hi all,

After Effects 23.1 contains improvements to memory management and fixes an issue that caused After Effects to show low memory warnings during preview. If you experience a low memory issue in After Effects 23.1, please create a new post for troubleshooting.

Thanks,

Rameez

T

Tess38960943sp8k

New Participant

hii I currently have this issue with the 22.6 version and I did everything I restarted my mac, restarted after effects, changed settings, cleared the ache but nothing works. I hoped you could help me with it. Thanks

billb82733698

Participating Frequently

Anyone know where you can download Ae 22 ? On the Adobe App is only goes to Ae 23. I've read the Ae 22 is stable and I'd like to use it becuase this momory issue has rendered both versions 23 and 24 unusable for me.

CinematekCreative

Known Participant

Have you tried 23.4? That’s the version that was always stable for me. It broke with 23.5 and beyond.

Since I’m here, I learned something recently… 24.x works just fine for brand new projects (not with older ones converted from 23.6+). But also, I got some 23.6 projects working again by deleting a few super high res images from them. I had some PNGs that were 4000x7000 and one logo file that was 10000x3000. Once I deleted those files from the project it started ram previewing again. YMMV, but give it a try.

raymondcraigAuthor

Participating Frequently

Update: version 24.0 working much better!

I had various results with updates 23.1-23.6, most of them still occasionally having the issue saying it's out of memory or even black frames when rendering. It didn't matter if I had all plugins removed, fresh install, and no other programs running. I just updated to v24.0 and instantly started working like it used to before v23.0. RAM previews are loading right away and playing back in realtime speeds. I'll update if anything changes but so far they seem to have fixed the issues plaguing v23+ at least for me.

taradacktyldevlin

Inspiring

Alas.... I've updated to AE 24 and am still getting the low memory problem. I'm on a brand new Mac with 32 gigs of internal ram.

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laurao23818329

New Participant

Hi, I'm still having the problem in both 22 and 23. please help me.. ive tried everything

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Ulysses Oliveira

Inspiring

We're in the same boat! I've been having too many problems with AE since version 23 was launched almost a year ago. So, today I decided to do the cleanest installation possible. First, I uninstalled all Adobe programs. Then, I removed all rubbish left behind by old Adobe programs (a huge amount of rubbish). Then I installed the Creative Cloud programs without any plugins, addons, etc. I mean nothing else beyond the programs themselves. There were dozens of Microsoft Visual C++ Redistributable packages and in the new install there are only two. Even so, the new first crash of AE less than one hour after being installed when I was trying to import a .aep file. I have little faith this program will ever work well again.

J

jenkmeister17177426

Community Manager

You mentioned previously you're running Firefox at the same time. Do you have the issues when AE is the only application running? Have you submitted the crashes your getting with your email so we can look them up and try to help identify what's going on? If not, can you please?

Makkamaki

Participating Frequently

Unfortunately, I have the same issue with Version 23.5.0 (build 52). Low memory warning, very annoying, even after purging disk cache and memory. (I have 128 GB of RAM) it shouldn't be a problem. So I had to uninstall it, and then I reinstalled the older version, 23.4.0 (Build 53), and with that, everything works just fine.... ¯\_(ツ)_/¯

C

cmcilwain4450

Participating Frequently

This problem brought me to a standstill (Macbook Pro M1 Pro, 16GB ram). But I realized that the projects giving me trouble were grandfathered through more than one AE iteration (as in v21, v22). You work with the same commercial client for years, you keep building into their project. Once I took the hard step of starting over with completely new v23 projects I haven't had the memory leak a single time. I can't 100% say that was the issue or the fix but there certainly was corellation.

raymondcraigAuthor

Participating Frequently

Your comments make no sense. They're not Disney needing to keep up apperances. No customer ever sees an Adobe employee in person (especially a programmer/developer) so a diversity hire for the sake of optics would be pointless. You have nothing to back up your biggoted claims and are just looking for somewhere to troll. Save it for 4chan and Truth Social. All the users here have real problems needing fixed to get our work done and your racist/sexist/xenophobic diatribes don't help anything.

taradacktyldevlin

Inspiring

I have the same problem still with constant warning that I have no memory no matter of the "latest version" I update to.

J

jenkmeister17177426

Community Manager

What does your project look like? How much memory do you have? Do you have other Adobe programs open at the same time? How much memory is allocated to non-Adobe products?

taradacktyldevlin

Inspiring

I have a brand new M2 mac with 32GBS of internal memory. It's not the project because it happens with every project. In fact, one of the projects consisted of nothing but shapes created in AE. I've been on the phone with Adobe numerous times and my memory is configured correctly. One time, they set AE to have full disk access but it happened again. Another time, they directed me to open AE in "rosetta" mode but it continues to happen. Of course, other times, they tell me to re-install prior versions of the program. This is a known issue, and clearly I'm not alone but I understand the impulse to assume it's a user error and not something wrong with the program itself.

Model Name: Mac mini

Model Identifier: Mac14,12

Model Number: Z170000G8LL/A

Chip: Apple M2 Pro

Total Number of Cores: 10 (6 performance and 4 efficiency)

Memory: 32 GB

System Firmware Version: 8422.121.1

OS Loader Version: 8422.121.1

Hardware UUID: AEE4F2D1-2222-5ABE-8B3F-2E7AE0F9B71E

Provisioning UDID: 00006020-001608AA1140C01E

Activation Lock Status: Enabled

M

mopop

Inspiring

I do have similar issues on M1 Pro notebook, everything up to date.

Low memory warnings, no previews and frequent crashes out of nowhere. All of that on fairly simple projects, nothing render heavy that would make it understandable in some way.

I did not read all twelve pages so far here but i searched quite a lot for a solution.

Is Adobe working on this? Is there any solution i missed so far?Any hint or help is highly appreciated.

J

jenkmeister17177426

Community Manager

Yes we are working on the low memory reports as they come in. We've fixed many issues in the most recent releases, so first please make sure you're running 23.3. After that, if you have projects or repro steps, perhaps a screen recording of what's happening, then we can review and see if we can reproduce.

If you are experiencing crashes, please use the crash report dialog to enter information about what you were doing and send them in. I searched your email attached to this forums account and can't find any crashes connected to it. If you do send them in, that would help us help you figure out what's going on. Thanks.

M

mopop

Inspiring

Thanks for the reply.

I am running version 23.3.0 of AE and 12.6.5 of Mac OS.

The problems, especially the crashes, are way to unpredictable to manage screenrecordings of them. I believe they happen when i'm not even touching mouse or keyboard, at least they are not connected to anything i do.

I'm not sure about the crash report dialog. I think the ones i see have a 'send to apple' button and i always hit that one. How do i send the crash report to adobe? Is that a different one?

The preference is set to Always show crash reporter dialog in AE though. I'll keep an eye on it.

K

K4rel

Participating Frequently

Hey all (including Adobe staff), I just came across a curious issue that might be useful to people here.
I had been rendering a video that took 28 minutes to render on my M1 Pro (16Gig, Ventura 13.2.1) and After Effects 23.3.0 even after purging and restarting.
Later I unplugged my external Mac monitor to work on another spot (without a monitor) and that same render miraculously only took 17 seconds. I figured this happened because of it still being in the RAM so I purged my memory and restarted my Macbook but again the render only took around 17 seconds. So I opened an older project from 2 months ago that had render issues and this time it too took way less time to render than it did back then I created it.

After I plugged the external monitor back in, at first there wasn't a issue and things seemed to work fast but after about 45 minutes After Effects started being slow again.

So there seems to be some kind of issue with adding an external monitor.

SRLAWSON

Participating Frequently

Very interesting! This does correlate with what I was experiencing as I was using a Wacom Cintiq, which uses the HDMI port and counts as a second monitor.

But I would wager that a majority of users will require a tablet at some point, if not all the time, and for me certainly it wasn’t an option to not use it.

caminios

New Participant

Im having this exact problem aswell, AE is eating up all the ram.
Even in the most basic projects with barely anything in them I get the "low memory warning".
Im on Windows and Ive maxed out the amount of ram allocated to Adobe and Ive tried 23.0 and 23.2.1 and the issue is the same. Im also having trouble with rendering the projects out in Media encoder. What happens is that a project that would normaly render in 5 minutes takes more than a day to render. Ive tested rendering the same files in AE 22 and it takes minutes. All files are locally stored on the computer, so it shouldnt be a problem with bad internet.

Ive had to convert all of my projects to AE 22 to be able to work with them, which is headache.

J

jenkmeister17177426

Community Manager

Are you able to share any of your projects with us so we can attempt to reproduce the issues you're seeing?

caminios

New Participant

Its been like this with all projects since I upgrades to AE 23, so its not a problem with a specific project.

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