Major issues importing and exporting mp4 with AE and Media Encoder

[DIGLLC]

Hi all,

This is what my footage is looking like after importing into a composition:

Here's what I've learned so far:

Any mp4 file looks like this when imported. h264 or 265. I'm trying to get screen recorder footage to work, but both Android and Win10 sources are having the same issue. Mostly tried importing 4k, but having the same issues with 1080p. Portrait or Landscape makes no difference.

Now, when previewing the footage file in windows or android, all is looking fine.

In AE, when right-clicking on the video object in preview and setting quality to "draft", it temporarily looks okay, but the issue remains when exporting.

Changing any of the settings in " Interpret Footage > Main " doesn't do the trick.

Importing and exporting in Media Encoder creates the same issue, so I can't go with re-encoding to another file type and then trying again in AE.

Adobe software is all up-to-date via Creative Cloud.

Both video cards' drivers are as up-to-date as they can be: Internal Intel driver is kinda old from last year, but as good as it can be with my Lenovo product. Geforce 940MX driver is up-to-date.

I've tried disabling the Intel card and running exclusively off the GeForce (and visa versa). AE actually crashes when running only on GeForce.

Phew!  : )

I'd love and appreciate some guidance if anyone feels they may know the source of the issue.

Thanks,

Brendan

[Dave_LaRonde · Accepted solution]

Transcode the problem clip to a different codec.  Something other than what you've been using.

[DIGLLC]

Thanks, Dave. I used ffmpeg to transcode to WMV of all things, but its working great. Still puzzled as to the source of the problem, as I didn't explicitly install any codecs -- just using AE's codecs. Happy though!

[Rameez_Khan]

Hi DIGLLC,

This looks similar to the problem described here: Resolution for an issue where green, purple, or pink haze appears in the Source or Program monitors,...

The article mentions Premiere Pro but is applicable for After Effects too. Please follow the steps and see if that resolves the problem.

Thanks,

Rameez