Mercury Hardware Playback missing!

[URSkrub]

I have Intel Graphics and I used to be able to use OpenCL hardware acceleration so that I can use effects that require it and now it's missing! Any help?

[ToolfarmJP]

Hello,

Would you mention more information of your environment? e.g. version of OS, After Effects, graphic card?

[URSkrub]

Windows 10, After Effects CC 2018, Intel Graphics 520 (It will make do). OpenCL used to be there and now it's not.

[ToolfarmJP]

Hello,

Have you attached the external video device? Please see it below.

Preview videos in After Effects with Mercury Transmit

[URSkrub]

No I do not have any external video device. Just my integrated graphics.

[Byron Cortez]

Hi URSkrub,

Did you restore your computer? If you restored it or not, install or reinstall the drivers for your GPU.

Regards!