My AE keeps crashing at launch

[Nathan279636961e0y]

Hey,

I've been having this annying thing where my After Effects keeps on crashing at lauch. It creates these .crash files on my desktop and I am not really capable of figuring out anything with it. 

My windows Pc configuration is the following : 

Ryzen 5 3600X - GTX 1660 Super - 48Go RAM

Thanks a lot.

[jenkmeister · Accepted solution]

Please uninstall Trend Micro's Anti-malware software. The current version is not compatible with After Effects and many other Adobe products and will cause them to crash on startup. 

[nick31489039qduw]

Ahh, after I turn off Trend Micro Anti-malware software, my AE back to normal, this really help a lot

[nick31489039qduw]

Btw I am suggesting that it will be good Adobe software will pop up the message asking user to turn off Trend Micro's Anti-malware or other anti-virus software instead of freezing without any error  

[jenkmeister]

Trend Micro have released updates so if you have auto-update on, you should be able to get a fixed version that doesn't require it being turned off.

[nishu_kush]

Hi Nathan,

Sorry to hear about the crash.

If that doesn't help, try reinstalling the latest version of the GPU driver.

Let us know how it goes.

Thanks,

Nishu