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No Audio in After Effects CC 2019

New Here ,
Oct 23, 2018 Oct 23, 2018

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Hi everybody, I've just installed AE 2019 and no audio.

It work with Audition, websites but no AE.

Thank you for helping me.

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correct answers 1 Correct answer

Community Expert , Oct 23, 2018 Oct 23, 2018

Go to Preferences > Audio Hardware, and ensure everything is set correctly. If all was working correctly with the previous version, it's possible the preferences did not transfer over.

Also, because I have "fixed" this issue for others before with a simple question: are there headphones or other audio devices attached that could be muted or have their own volume turned down? Eliminate as many variables as possible.

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Community Expert ,
Oct 23, 2018 Oct 23, 2018

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Go to Preferences > Audio Hardware, and ensure everything is set correctly. If all was working correctly with the previous version, it's possible the preferences did not transfer over.

Also, because I have "fixed" this issue for others before with a simple question: are there headphones or other audio devices attached that could be muted or have their own volume turned down? Eliminate as many variables as possible.

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Adobe Employee ,
Oct 23, 2018 Oct 23, 2018

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On which OS did you install AE?

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New Here ,
Oct 24, 2018 Oct 24, 2018

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Thanl you Kyle and Paul for your fast answer. It works after puting same audio devices as the previous ae cc.

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Engaged ,
Nov 21, 2018 Nov 21, 2018

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Lucky you. I am in High Sierra and the update killed audio, glitchy on and off during RAM preview. Have tried different buffer settings to no avail. I think the caching has changed again, as I am now getting much shorter previews, if any. bring on the .1 updates (and get me off this mac)

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Participant ,
Jul 09, 2019 Jul 09, 2019

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Also, go to your Preview panel and make sure the audio did not get muted somehow

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Community Beginner ,
Dec 19, 2019 Dec 19, 2019

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Thanks buddy! You just saved me. 🙂 

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