Office Hour with the After Effects Team

[Rameez_Khan]

UPDATE:

11:10 AM PST - It's a wrap!

Thanks to the After Effects team for participating and answering a ton of the questions. We will get back to the ones that are not answered. 

-Rameez

------------------------------- 

Hi After Effects Community!

What an exciting start to November we’ve had at Adobe with the recent release of After Effects 17.0 and the 2019 MAX conference!  With the recent update, I’m sure there are many questions around After Effects 17.0 features, updates, performance improvements and what’s coming down the line for future After Effects releases. 

Well, here’s your chance to get all your questions answered by the very team who works to create the magic in After Effects! Starting at 10 am on Wednesday, November 13, we’ll have Victoria Nece and other After Effects team members on hand to answer any and all After Effects questions right here, LIVE! Just ask your questions in the comments below for the opportunity to connect directly with the After Effects team.  More details below.

When: November 13, 2019

Time: 10 AM - 11 AM Pacific Time

Who will be attending?

Victoria Nece - Senior Product Manager, After Effects

Victoria Nece is the Senior Product Manager for Motion Graphics and Visual Effects at Adobe, with After Effects as her primary focus. She has also played key roles in bringing Character Animator and Motion Graphics templates to market. Before joining Adobe, she was a motion designer for over a decade, as well as a developer of extensions for After Effects. As Director of Animation at the Documentary Group, she oversaw graphics for broadcast, theatrical and educational productions. As a developer, Victoria designed systems for motion capture animation and created tools used in Hollywood films.

Other members from the After Effects team: 

Sean Jenkin - Engineering Manager, After Effects

Michelle Gallina - Sr. Product Marketing Manager, After Effects 

Jamie Gjerde - Project Lead, After Effects Engineering

John Colombo - Software Quality Engineer, After Effects Engineering

Want to know more about After Effects 17.0? Have questions around After Effects Expressions, MOGRTs, Content-Aware Fill or any other After Effects features?  Wondering how to get started with After Effects? Let us know in the comments below. The After Effects team will be here for an hour to answer as many as they can.

[benjamina50420205]

I'm using AE 17.0, the latest version. Yes I already tried rolling back to 16.1.3. Yes my graphic drivers are updated. Yes I cleared my preferences in case they were corrupted. In fact, I already did a screenshare session with an adobe specialist who could not figure out what was causing the issue and escalated my case to the senior team. I'm currently waiting to hear back from them about it.

[Guym20]

After updating to AE 2020, I'm getting an error message every time I open AE that says

"After Effects 2020 Unsupported Video Driver" regarding my built in Intel graphic card.

I did follow the instructions on how to fix that message by updating my intel graphic card, but the message still appears

Any advice?

Thank you

[HuUqd6^9cyQW3d&d]

Mam ten sam problem, posiadam kartę graficzną Nvidia GTX 560Ti która maksymalnie wspierana jest przez sterownik 391.5

Najnowsza wersja AE2020 pewnie w większym stopniu korzysta z karty graficznej.

Pod tym linkiem https://helpx.adobe.com/pl/after-effects/using/basics-gpu-after-effects.html jest informacja:

"Adobe strongly recommends updating to NVIDIA driver 430.86 or later when using After Effects.  Drivers prior to this have a known issue which can lead to a crash."

Chyba czas na zmianę karty graficznej ;(

[Kevin-Monahan]

Golebiowski, very old GPU you have there. I believe it's obsolete, and that is why you are likely facing issues.

Thanks,

Kevin

[jenkmeister]

Hi SKZai,

Can you help us understand what is not working when you try to edit an expression? Do you have steps that you're trying to follow that aren't working?

Thanks.

[5mith_miriam]

every time i open ae i get this message (file attached). and afterwards the file is always corrupted. i'm not worried about my file because i have autosave at 1 minute, but i want to know why it keeps deleting the preferance file or whatever it is.

[Roland Kahlenberg]

I have a thought this issue may be due to a Script or Extension. Please list the scripts and extensions you've installed.

[5mith_miriam]

Where might I find those? I just use the program so I don't know the specifics.

[JohnColombo]

Hi 5mith_miriam,

Thanks for posting, this is John from the AE team. Which version of After Effects is showing you this error? It appears that the invalid preferences file is from AE 11 ( CS6 ).

In any version which is showing you a preferences-related error, try holding Ctrl+Alt+Shift while you start up AE to reset the preferences to default and hopefully clear out the issue you are seeing. This is bit of a "nuclear" option though.

If you'd rather avoid losing any custom preferences, you could also move the folder which contains your preferrence somewhere like the Desktop. That folder is located at C:\Users\YOUR_USER_NAME\AppData\Roaming\Adobe\After Effects\AE_VERSION_NUMBER. If you move that folder before starting After Effects, you'll start with a fresh set of preferences. If that resolves your issue, you can try moving the old preferences back all at once, or moving back one file at a time to find out which out was causing the problem.

Please let me know if any of the above helps with your issue, or if you have any additional questions.

Cheers!

- John

[Cute-AUTISTIC]

Sir/Mam

How to fix this annoying bug every time I’m clicking on my videos to transfer that to other folders It always get freezing lags. This happen just after I install & used trial versions from adobe after effects, media encoder, photoshop etc. I’m really afraid that my windows might corrupt I have a lot of saves here anytime it can strike my pc! Please question/answer me as many as you could in order to help me this annoying bug from Adobes features!

Thank you.  

[caroline_edits]

Hey there, sorry to hear you're freezing. Would you mind sharing your system specs so we can troubleshoot the issue further? You can also reach out to us here to have someone share your screen and fix the issue for you. 

Happy to help, 

Caroline

[Cute-AUTISTIC]

This is some of my pc specifications

I cant send the display specifications from my dxdiag.. My 2nd photo got this annoying bug from your website again!

I add some files before & through using Adobe features that may cause some conflict or virus but I dont know if this is allowed here to send 3rd party websites. I cant send it unless you request me.

I already uninstall my vegas pro 16.0 this one is
pirated and the following these from adobe features original:

photoshop
illustrator
after effects
audition
media encoder
prelude
adobe acrobat DC

And useless still the same! Everytime I right click in my videos & even pictures it gets freeze hang then say not responding my pirated vegas pro 16.0 is better it didnt have this kind of annoying bug that will freeze & hang if I right click in videos & pictures. Unlike these horrible adobe features. Im not running vegas pro 16.0 same time with adobe affter effects. Why this problem happens thats really weird?..

I'm not well in english essays specially its deep meaning conclusions.
give me the troubleshoot how to fix the bug specify it every single procedures one by one or send me a video troubleshoot links?