Prores 4444 alpha channel won't render

Community Beginner ,
May 17, 2022 May 17, 2022

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Hi all, I wonder if anyone has any clues about what could be going wrong here: 

Half way through this morning, alpha channels started being rendered as black in prores 4444 w alpha, from AE 2022. I went to my 2021 version, and it worked... for a while, then stopped.  Then, rendering from Media Encoder was fine, but then that stopped working too.  

 

Changing premultiplied to straight matte makes no difference to the alpha channel. 

 

After everything else failed, I uninstalled EVERYTHING adobe from my mac, including the CC app, cleared out all the pref files, binned all plugins, and reinstalled only AE and ME. And it's still doing it. I spent an hour on adobe support chat, but that was hopeless too. 

 

I can render alpha channels as PNG sequences and lossless with alpha... but this is not a great solution for my clients. 

 

Could this be a hardware problem, because I don't understand how a codec could be working one minute and not the next with no updates or anything?

 

(Mac 2019, Monterey, 16Gb, 4Gb amd radeon)

thanks! 

lucy

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correct answers 1 Correct answer

Community Beginner , May 19, 2022 May 19, 2022

Solved. Nothing to do with AE or ME, just the way my OS is previewing alpha channels (equally irritating). 

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Adobe Community Professional ,
May 18, 2022 May 18, 2022

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Could your media cache be filling up?  If the video file is particularly long maybe a single render is filling up your cache drive.

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Community Beginner ,
May 18, 2022 May 18, 2022

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Hi, thanks for replying....  and nope, it's not that. I empty my cache several times a day, always. 

And this is happening having cleared the entirety of Adobe from my system, disconnecting my cache drive, etc. and reinstalling from scratch. 

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Community Beginner ,
May 19, 2022 May 19, 2022

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still have this problem, and trying all combinations of anything, and wondered if the codec was seeing the alpha layer at all... so I tried rendering out just the alpha channel, and noticed this: 

Notification_Center.jpg

In Quicktime codec options, if I select "render alpha channel only", press ok, then go back straight back into the codec options, the render alpha only is unchecked again. 

Notification_Center-2.jpg

This is driving me crazy.

I have to be able to render prores 4444 with alpha, for most projects, and see that this is a recurrent issue throughout the years.  

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Community Beginner ,
May 19, 2022 May 19, 2022

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Solved. Nothing to do with AE or ME, just the way my OS is previewing alpha channels (equally irritating). 

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