"Unable to obtain dynamic link server connections" 3d camera tracker

[beardown]

System Specs:

Running AE 2017.2 (14.2.1.34)

When adding the camera tracker to footage it seems to be analyzing the footage for a few minutes then stops and returns the following error:

I have tried uninstalling/reinstalling using the cleaner tool, browsed countless forum's and still can't seem to get it working. It just randomly stopped working one day. Any ideas?

Thanks

James

[Szalam]

What sort of footage are you using it on?

You can try transcoding it to ProRes, Cineform, or DNxHD and then try using the new footage in there.

[beardown]

Unfortunately, I have tried it on all different types of footage/codecs and it still won't track any of them.

[Szalam]

Well that's just odd.

Try an older version (like CC 2014) and see if it behaves. If so, great! You can carry on working in the older version or simply save your project and open it in the new version.

[Kevin-Monahan]

Hi jamesl,

Are you still facing this problem? If not, let us know how you solved it. If so, please let us know so we can assist you further.

Thanks,

Kevin

[beardown]

No, I have still not been able to figure it out. Any suggestions?

Thanks

[Szalam]

Have you tried it in CC 2014 as I suggested? (Your CC subscription includes older versions including CS6, CC, CC 2014, CC 2015, and CC 2015.3 - all of which can be installed simultaneously alongside each other with no issues.) Here's a page on downloading older versions (the option is not where it looks like it should be).

[beardown]

I have not. While that may work for the short term, it is definitely not a long term solution.

[Szalam]

Agreed, but it can be a useful troubleshooting step.

[Kevin-Monahan]

Hey there jamesl,

At this point, I would contact Adobe Customer Care (ask for the video queue): Contact Customer Care

Thanks,
Kevin

[herrostwald]

Hey, the adobe support just helped me solve this. Rename the folders of the preferences in Library/Preferences/Adobe to "_old" or move them so after effects has to write them again.

These are the folders in the lib/prefs that tech support renamed:

DyanmicLinkMediaServer

dynamiclinkmanager

dynamiclinkmediaserver

After Effects

Same goes for the folder in user/Documents/Adobe/dynamiclinkmediaserver - add an old or whatever you want to that folder name and it resets with the next start of after effects.

Good Luck!

[Lynn741956]

I have the same problem and it is driving me nuts. I found the second part and renamed it but am trying to find the files in the first step you mentioned?????

[Rick Gerard]

Have you made sure your version of AE is up to date? Lots of recent bug fixes.

[Bjørn Christer Lemcke]

Hi there.

Thanks for the update, but can't find those folders under Library/preferences.. Not even the adobe folder is there.

I'm having the same issue! Trying to use warp stabilizer on a jpg timelaps sequence, but after a couple of minutes I get the error message "unable to obtain dynamiclink server connection." Also, rendering out (exporting) in with media encounter does not work.
Media encounter opens, but the queue list is and remains empty!

These problems startet after updating all the lates adobe products to the 2019 version. It's all up to date. Premier, after ffects, media encounter, photoshop, lightroom, you name it.

I have tried restarting the mac many times, also unistalled after effects and used the CC cleaner tool.

Can anyone please look into this? It's so annoying!!

Cheers,

Bjørn Christer Lemcke

Erros message:

My Specs:

[Kevin-Monahan]

BjornChristerL,

Try uninstalling with Adobe Cleaner and reinstalling. That has helped others.

Thanks,

Kevin

[Bjørn Christer Lemcke]

Hi Kevin,

Thanks for the quick reply. I just wrote that I have used the CC cleaner tool and uninstalled several times. Also uninstalled, used the tool and the reinstalled. Never in 3 years had this problem before.

Bjørn

[erlend_paris_wathne]

Same issue here. Uninstalled the AE CC 2019 and reinstalled the AE CC 2017. Problem solved for me.

[Iskandar Bwefar]

Same issue over here... Tried uninstalling through the CC application, deleted the preferences using Shift+CMD+Option, manually deleted some folders as suggested in another topic, and finally deleted AE with the Adobe Cleaner app. No luck.

[Iskandar Bwefar]

Just reinstalled AE CC18 and it works fine.

[Bjørn Christer Lemcke]

Hi there Iskandar!

Good to know that 2018 works fine. I assume it would for me too, but to downgrade is not really an acceptable solution for me. I would like to use alle the 2019 features in both Premiere pro, photoshop and aftereffects. If AE only works in 2018 version, then I have to downgrade all the other apps too.. Not a good solution.

I hope adobe recognizes the bug and fixes it in the next update. This is not good and has ruined this months productivity.

Bjørn.

[Iskandar Bwefar]

Oh I totally agree, Bjørn! Just happy to have found a solution for now the short term.

[angie_taylor]

Have you tried creating a new project, reimporting the file into this clean project, and then running the camera tracker again? Does it work in the clean project?

Also, is the project you were originally working in a dynamic link project?

[Lynn741956]

I downloaded cc14 and it works great! My only question is can you not “ extrude” the text? I don’t see any Geometry options like in 18.

[Lynn741956]

Forget that question....just had to change to ray trace, which stopped working for me in 18. I had to change to 4d in 18 to make it work....anyway all is good for now

[DominicBurgess]

SOLUTION! (for me at least) I just created a new project, imported footage and it tracks now. Yay!