this has suddenly started happening and I do not understand why. Projects that used to open just fine now show this popup message, which cannot be removed from the screen without force quitting after effects.
I have uninstalled after effects and reinstalled to no avail. I have not installed any third party plugins.
I would love to second this! I am getting it more and more frequently.
I have run into the same issue
Gah, me too.
But only on one of my Macs, I've rolled back AE version, uninstalled, reinstalled.
Any idea why it would work on my MBP but not the Mini?
Thank you for reaching out to support regarding this code:exclamation_mark:
Same here. (26 :: 400). I do have plugins installed but since OP doesn't, that's probably not the cause.
I get this prompt every time I open a project file. Never happened before, showed up right after updating to the newest version.
I reached out to the engineers regarding this. They are looking for the following details so that we can get to the root cause:
Looking forward to your response.
Where do we send the error log?
Share them here or feel free to DM me.
Please see the attached. I did as you instructed and generated the log. I've been receiving the same message whenever I open a project file. I've been working with Ae since Saturday, so I was thinking it was because the tutorial files I'm working with are older. But I see others are receiving the same message.
Thanks for the log file @Golden5D2D
Did you use the Cinema 4D renderer in the project? Do you have the Cinema 4D full version installed? If so, what's the version. Also, would you mind sharing the project file?
Looking forward to your response.
No, I didn't use C4D, and I don't have the full version of it. I do think one one of the tutorials from Saturday including C4D rendering, but that was something that I applied while working, but I didn't save the changes I made to the file.
I'll just pick any random file because no matter what the file, the warning pops up.
Thanks for getting back.
Does it happen with the PSD file as well?
You're welcome. Yes, with all of the files that I open to use. However! - if I close a project and start a new one with a new file, the message doesn't pop up. But I have to keep Ae open and not close it out, just close the previous project and start on a new one.
If you are still experiencing the issue, please test the issue on the latest beta version of After Effects.
Please take a look at this article. if you wish to know more about updating to beta version: https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html
Hi Shivangg. I just tested it on the Beta version and the issue still came up. Sorry man.
Hi Nishu, does that mean I cannot use Cinema 4D Renderer anymore in this case? I am facing the same 26::400 issue.
Thank you and the engineers for giving us the solution. This rectified the situation for me.
Nishu (support - has commented below) has fixed my problem...
Opening AE, selecting a comp layer > Got to COmposition > Composition Settings > 3D renderer and change it to Classic 3D.
I did this for all layers, saved and quit AE.
Reopened - bingo!
Thank you, Edd! I just did it and there was no message at all. So, I guess if one chooses to use C4D it would be best to switch the renderer back to Classic before exiting to avoid the message/glitch. I don't know enough about Ae and the two choices to say what are the differences in regards to outcome anyway. But right now, I don't think it makes much of a difference.
But even if you do this, you won't be able to use Cinema 4D features😑
Thank you for initiating awareness of this code:exclamation_mark: