Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Starting Yesterday AE Does Not Open

New Here ,
May 18, 2021 May 18, 2021

Copy link to clipboard

Copied

Starting yesterday, every time I try to open AE I get an error and it doesn't open. I have updated. I have restarted my computer. I have uninstalled and restarted my computer. I don't know what I need to do.

TOPICS
Crash, Error or problem

Views

103

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 19, 2021 May 19, 2021

Copy link to clipboard

Copied

I would recommend you do two things.

 

1. Update your graphic card driver.

2. Reset your preferences.

Windows: Press Ctrl+Alt+Shift when the application launches.

Mac: Command+Option+Shift when the application launches.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 19, 2021 May 19, 2021

Copy link to clipboard

Copied

Found out it's the AfterFX.exe that's causing the issue. Anyway to fix?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 21, 2021 May 21, 2021

Copy link to clipboard

Copied

LATEST

Hi EHamm,

 

Sorry for your issue.

Suggestions provided by ToolfarmJP are one of the most common fixes for the crash on launch issue. Did you try them? If none of them help, please share the following details so that we can troubleshoot the issue properly:

Let us know, we're here to help.

 

Thanks,

Nishu

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines