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8

The Common Extensibility Platform (CEP) suite couldn't be loaded.

New Here ,
Jan 10, 2016 Jan 10, 2016

Does anyone know how to resolve this? I uninstalled and reinstalled and getting the same error. After Effects can’t continue: The Common Extensibility Platform (CEP) suite couldn't be loaded. You may need to reinstall. After Effects can’t continue: unexpected failure during application startup. I'm running (Mac) Yosemite 10.10.5, using After Effects CC 2015 v.13.6.1. Any help is appreciated!

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correct answers 2 Correct answers

New Here , Feb 09, 2016 Feb 09, 2016

I was experiencing the exact same issues you described. No amount of uninstall, reinstall, update, or even the CC cleaner tool was able to fix.

The solution? For me, after ensuring that AE was running with full administrator rights in Windows 10 (right click > run as administrator) it opens up just fine for me.

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New Here , Feb 20, 2018 Feb 20, 2018

I had the same problem on a mac running After Effects CC 15.0.1.

Screen Shot 2018-02-20 at 2.54.35 PM.png

The issue turned out to be faulty permissions on the "Adobe" folder inside the user "Documents" folder.  I changed the folder permissions to be "Read & Write" for all (be sure to "apply to enclosed items") and the problem was fixed.  Permissions should be as follows:

Screen Shot 2018-02-20 at 3.46.23 PM.png

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Community Beginner ,
Apr 10, 2022 Apr 10, 2022

Hola la solución fue mas sencilla de lo que esperaba, resulta que yo tenia una carpeta llamada adobe en mi documentos de la mac y tenia otras cosas dentro de ella, por lo cual le cambie el nombre y cree otra carpera llamada "adobe" completamente nueva y verifique los permisos, y a todos los usuarios le di permisos completos y listo magicamente se abrio el after effects

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New Here ,
Sep 07, 2022 Sep 07, 2022

SOLVED: If anyone still has the problem - I tried everything and nothing works... so only thing that works is to create new user on Mac with admin permissions and use from second user. Simple.

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New Here ,
May 05, 2023 May 05, 2023

How you do that?

 

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New Here ,
Oct 17, 2022 Oct 17, 2022

For those Mac M1 users in my case the problem was that the Media Encoder installation was damaged. I was trying to fix After effects but it was until I reinstalled everything that I realized that if you install After Effects from scratch it installs 4 things automatically: Acrobat, Media Encoder, After Effects and Camera Raw which means those programas are dependencies of After Effects.
TL;DR Try reinstalling the following Acrobat, Media Encoder, After Effects and Camera Raw. If that doesn't work uninstall all adobe apps and reinstall After Effects and all remaining apps.

Screen Shot 2022-10-18 at 0.55.22.png

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New Here ,
Dec 16, 2022 Dec 16, 2022

I've tried everything in these replies, can someone please help me out?

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New Here ,
Dec 29, 2022 Dec 29, 2022

I am having the same issue with getting the CEP message running the latest version of After Effects on Mac.  Multiple re-installs and changing permissions. None of this has worked for me. Please help!

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New Here ,
Feb 01, 2023 Feb 01, 2023

[For MAC users] If you have your After Effects downloaded on your iCloud, this may solve the problem.

1. Go to your iCloud

2. Find Creative Cloud folder

3. Locate After Effects folder (will have the AE purple colour)

 

* if there is a download icon next to your folder, then certain files within the AE folder have been stored on your iCloud and you might not have access to them offline.

 

4. Within the AE folder, there is another folder called Plug-ins. Open this folder and there is another folder called extensions. This is where you will find the CEPManager.plugin file. If there is a download icon next to it, hit the download icon. That will make the extension available offline. 

 

* If you have enough storage space on your device, you can download the whole After Effects folder. IT may take a while because it's a large folder. I hope this helps, as it worked for me. 

In the event that the issue happens again, follow the same steps and re-download the plugin.

 

note: Only downside is having to re-download the necessary plug-ins for AE to run from the iCloud storage.

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New Here ,
Feb 05, 2023 Feb 05, 2023

I know for sure it isn't stored in my cloud, I have the plugin installed already for offline use and unfortunately I still get the error.

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New Here ,
Aug 04, 2023 Aug 04, 2023

Same here.... tried everything

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New Here ,
Jun 30, 2023 Jun 30, 2023

This is very easy to solve.

Simply delete the shortcut of "Document" folder in C\users\"Name of User"\

 

open the adobe product then it will work automatically 

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New Here ,
Jun 09, 2024 Jun 09, 2024

This worked after trying every other solution and finding no fix, thanks!

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New Here ,
Apr 26, 2024 Apr 26, 2024

Hello, I have the same issue, I tried to give After effect full permission on my mac, but the issue still occurs. Any other suggestion on how to fix the problem?

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New Here ,
May 01, 2024 May 01, 2024

I have the same issue with AE 2024 on Mac M1, and all those fixes don't work

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Community Beginner ,
Apr 04, 2025 Apr 04, 2025

Oh boy, TY TY TY 1M upvotes for @Doc Shop Inc 

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Contributor ,
Jun 07, 2025 Jun 07, 2025

At this day and age, why wouldn't the error message just say "You don't have sufficient permissions, please check user permissions, etc..."- Shame on the developers for making us go on wild goose hunts, giving us crazy error messages and offering no advice.

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New Here ,
Jul 31, 2025 Jul 31, 2025

Agrega la aplicacion en la seccion "apliaciones permitidas contra ramsomware" y listo

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New Here ,
Oct 08, 2025 Oct 08, 2025
LATEST

Hi Everyone,

 

i have the same issue. in my case the MS Defender apps controlled folder access feature blocked my documents folder access to adobe apps. so i just disable CONTROLL FOLDER ACCRESS feature from DEFENDER Settings. and thats resolved my problem. Screenshot 2025-10-08 165958.jpg

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