Unable to install After Effects in MacBook Air M1

[Sunil Reddy]

Hello,

Initially I have installed Creative Cloud and later InDesign, Illustrator, Photoshop, XD and Lightroom classic. Unfortunately couldn't progress installing Premier Pro and After Effects. Throwing an error message "Installation failed". Can someone kindly help in installing AE and Premier Pro. Thanks in Advance!

[OussK]

Try to contact adobe support directly so they can help you, as there is no clear reason for this issue.

[nishu_kush]

Hi Sunil,

Sorry for your issue.

Do you see any error code? Could you share a screenshot of the error that you get?

We're here to help.

Thanks,

Nishu

[Lauren21827275b8pf]

Hi, I'm also experiencing this same issue. I have the Macbook Pro M1 and I get error code 183 when I try to install AfterEffects. Has there been a solution to this error yet?

[Ishan Y]

Hey Lauren,

Sorry about the issue. Could you try installing Rosetta on your Mac and let us know if that helps? Here's how: https://support.apple.com/en-us/HT211861. If that does not work, please ensure that your Creative Cloud Desktop App is updated to the most recent version. To do that, go to the upper left hamburger menu, Help > Check for Updates.