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Unable to use extensions in after effects after name change

New Here ,
Sep 05, 2022 Sep 05, 2022

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Hi, 
After my extension name transfer users are unable to use the extension, because it doesn't appear anymore when they navigate to window > extensions > WPP Open.DC AE template plugin. 

How can we fix this?
We already cleared the cep_cache folder and uninstalled the extension, but it didn't solve the issue.

 

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Error or problem , Freeze or hang , How to

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New Here ,
Sep 06, 2022 Sep 06, 2022

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Any ideas?

 

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