Wacom Intuos failure in After Effects

[jeffrey.garriock]

I've been using a Wacom tablet for 7+ years (first a bamboo, now an Intuos pen & touch) in place of a mouse for all my applications. Just in the past month, when I open After Effects, after about 3-5 minutes of use, I'm no longer able to move the cursor using the pen. If I click down, I am still able to click and drag, and in the Wacom diagnostic tool, everything looks perfectly fine. The problem is, the functionality stops across ALL applications and I can't get it back unless I fully restart the computer. This means once I open After Effects, i must switch to a mouse until I have a chance to fully restart my computer, and then I can't open After Effects without breaking my pen tablet's functionality. 

Tried calling Wacom support and all they had me do was uninstall and reinstall my drivers several times. I tried moving my tablet to another computer (Brand new 2020 Imac, fresh install of the newest AE) and am still having the same issue. Is this a bug? Is my tablet broken? It's not that old, I've only had it for a year or two and it's functionality with every other app I use is completely fine. This only occurs with After Effects.

Has anyone else had this issue?

[Jose5C82]

I also have the same problem constantly, I would love to work with After Effect but it's practically impossible and I don't understand why, with all the money I pay the problem doesn't get fixed. this discussion has been active since 2020 and still today almost in 2023 we are talking about the same thing. it's outrageous

[rutgerh40627577]

Still no able to work with the wacom bt in After effects. (sad-face)

[Sébastien Gerber]

Hello,

I also still have the same issue.

I've updated the Wacom Driver (I work on the Cintiq Pro) and tried the Workarounds suggested by Rameez. After Effects works correctly for a while and then crash. I have to disconnect the tablet and use the mouse and then restart everything because the tablet will not work correctly with any other app after it crashes in AE.

But I think the crash was caused when I used the right click button on the pen by mistake (actually by habit). It seems that AE has trouble managing the use of this button.

[sorapochi007]

This seems to be the only solution exists (works on Intel and also m1 macbook)

Check out the attached original post as well 

https://drive.google.com/drive/folders/1PrtjxiOiFGN8OscgEwc7KDyKdXYkP9pG?usp=sharing

This s*** has to be fixed by now...

[reliable_enthusiasm50B6]

Anyone knows if this has anything to do with the Wacom model ? I mean - I use Wacom + Adobe for over 15+ years and I remember times when everything just worked... 

[Sébastien Gerber]

I think it's just a general issue between Wacom tablets and AE. I work with an Intuos at home a Cintiq at work and I get the same problems.

[Michal22281350qaav]

I used wacom intuos pro till last update of After Effects and since then I have same issue as in this thread. I tried to reinstall wacom driver, AE and it didn't work. I tried soft for restarting driver, changing to keystroke and it didn't work. I think 3 years should be enough time to fix this bug.

[tane_bear]

I agree it's ridiculous that this is still an issue. Restarting the driver isn't a permanent solution. It just resets the driver so your stylus will work normally again (until the problem reoccurs). 

[Marta29956819badd]

Hello, Did you manage to fix the problem? The same thing happens to me 😞

[Michal22281350qaav]

Well problem solved after last update (v. 23.4), at least on my machine.

[5hannon]

The fact that updating these programs never seems to actually be the solution, because here I am a year later with this exact issue. Unless an update after yours brought the problem back?

[Estefany36317659wme8]

Hoy 2024 sigue el mismo problema; uso una Macbook M3 Pro, 18 gb,Sonoma 14.  y no encuentro una solución práctica, me sucede solo en After effects , uso una wacom one, y no aparece el movimiento del mouse hasta que hago presión en la tableta con el lapiz, tengo que reiniciar la computadora, o apagarla desconectar todo por segundos y volverla a prender pero no puedo volver a usar la tableta mientras use after effects, seguí todos los pasos : desintale e intale el controlador, uno menos actual para Wacom, etc

Alguien ya encontro o sabe de alguna solución?

[orhanb3088029]

I changed the wacom pen setting like this. This change solved the most important problems but created other, smaller problems. I continue to use it this way.