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[cbsee]

hi i have this problem. i can't open AE anymore 😞

Doe's anybody can help me to resolve it?

i' ve re-installed the software without previewed preferences but nothing

[Peru Bob]

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

[Rameez_Khan]

Hi @cbsee, 

Sorry to know that you're unable to open After Effects. 

We need more details to help you: FAQ: What information should I provide when asking... 

Thanks,

Rameez

[cbsee]

Dear Rameez

I've cleared all my caches and I've uninstalled the update version, I've watched your video about the crash log file but in the folder  of Library ..adobe support...transport..after effects.. there is only the preview version and i didn't find any other crash report.. and I don't know ...any other suggest?.

Thnks

[cbsee]

Thanks for your helpful,

i have not idea of yours suggests i'm not so expert in this field.

I've update the system and the software from 18.4 to version 22.3.

Make what Peru Bob asks i am not able to do. i'm not a gamer only curious in the graphic world but absolutely not expertize

The info Rameez_Khan asks are in the attachment.. hope what he asked me.

Thanks Dalila

[Peru Bob]

Make what Peru Bob asks i am not able to do.

By @cbsee

Since you have a Mac, you can't change the graphics driver without an operating system change, so ignore my post.

[cbsee]

dear Peru Bob,

i'm sorry i will ignore it but the problem remain 😞

so i use AE 2021

[cbsee]

hey afxers help me ! it's so frustrating no find a resolve answer! pleazzzze

[Rameez_Khan]

Hi @cbsee, 

I am sorry for not replying earlier. I don't know why I didn't get notified to respond to this thread. 

The crash log points to Blackmagic DeckLink as the cause of the crash. Do you have Blackmagic drivers on your machine? 

Let me know.

Rameez