When i put a video in its a black screen

[Trey36191573ux3m]

I just got after effects and when i import a video to edit it, its just a black screen and i dont know what to do.

[Mylenium]

Update your system's graphics driver and check the hardware acceleration settings in the preferences.

Mylenium

[Trey36191573ux3m]

i have it still doesnt work

[Peru Bob]

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo