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Whenever I hit play on After Effects the screen goes black.

New Here ,
Aug 21, 2017 Aug 21, 2017

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So I loaded some footage into after effects and for some reason when I hit play little viewer thing goes black. I have cleared my cache and everything and it still wont work

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Community Expert ,
Aug 21, 2017 Aug 21, 2017

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Hello,

You check the version of your graphic card driver. If you find a newer version, you update it.

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New Here ,
Aug 22, 2017 Aug 22, 2017

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Thanks for the reply! I actually had already checked that and it seems no luck

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Community Expert ,
Aug 23, 2017 Aug 23, 2017

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What is the file format of your footage?

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New Here ,
Aug 23, 2017 Aug 23, 2017

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mp4

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New Here ,
Aug 23, 2017 Aug 23, 2017

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i figured it out. thanks!

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Adobe Employee ,
Aug 31, 2017 Aug 31, 2017

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LATEST

What did you do for the fix, Jaded?

Thanks,
Kevin

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LEGEND ,
Aug 23, 2017 Aug 23, 2017

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What happens when you do a RAM Preview?

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New Here ,
Aug 23, 2017 Aug 23, 2017

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i figured it out thank you though

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