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Why AE program can not open

New Here ,
Jul 18, 2021 Jul 18, 2021

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Adobe Community Professional ,
Jul 19, 2021 Jul 19, 2021

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Without any system information and possibly the crash info/ log we really can't tell you anything. The usual standard solutions apply: Make sure you run with sufficient user privileges and ensure all files and folders are accessible, update all driver. Everything else will require much more information.

 

Mylenium

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Adobe Employee ,
Jul 19, 2021 Jul 19, 2021

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Hi satit,

 

Sorry for your issue.

As Mylenium mentioned, we'd need more details to understand the issue properly.

We're here to help, just need more info.

 

Thanks,

Nishu

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New Here ,
Jul 20, 2021 Jul 20, 2021

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New Here ,
Jul 20, 2021 Jul 20, 2021

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AE Version 18.2.1

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Adobe Community Professional ,
Jul 20, 2021 Jul 20, 2021

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That actually looks like a low budget notebook without any dedicated graphics processor, so you may be back to the old "intel integrated GPUs are terrible" thing. As usual start by updating the driver. Also, since this appears to be a UMA/ shared memory model, dig into the settings and allocate a fixed amount of video RAM of at least 1.2 GB to the GPU.

 

Mylenium

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