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your video card does not support the selected configuration please reduce the layer size

Community Beginner ,
Apr 08, 2019 Apr 08, 2019

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i am going crazy here i have all settings on the videocard drivers update but same error my video card is the NVIDIA GeForce GTX 1060 6GB

i use the 15.1 version@

anyone can help me on this ? thx

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correct answers 1 Correct answer

Community Beginner , May 18, 2021 May 18, 2021
Hey,I checked my drivers and there was a new Studio driver available - once installed I haven't had the problem since.Whether this fixed it for me or not I don't know but it was only after that I didn't get the error.Good luck

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Mentor ,
Apr 08, 2019 Apr 08, 2019

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Can you provide more detailed information about your project, comp and asset sizes in particular?

*Martin

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Community Beginner ,
Apr 08, 2019 Apr 08, 2019

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hi i dont have render the project yet i only open the file and then its giving me the error i only have the problem on the 3 d projects

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Adobe Community Professional ,
Apr 08, 2019 Apr 08, 2019

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Try changing the rendering engine. Select the composition in the Project panel, right click Composition Settings... / 3D Renderer tab.

Select CINEMA 4D in Renderer option.

Captura de pantalla 2019-04-08 a la(s) 09.19.58.png

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Community Beginner ,
Apr 08, 2019 Apr 08, 2019

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same error message after select cinema 4D

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Adobe Employee ,
Apr 18, 2019 Apr 18, 2019

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Hi,

Sorry for your issue!

Can you show us a screenshot of the error message?

Is this happening while working on specific projects or all your projects?

Let us know.

Rameez

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Community Beginner ,
Apr 18, 2019 Apr 18, 2019

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Naamloos (1).png

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Community Beginner ,
May 02, 2019 May 02, 2019

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all 3 d files same error

Naamloos.png

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New Here ,
May 27, 2019 May 27, 2019

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I am having the exact same issue, were you able to find a solution?

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Explorer ,
Aug 19, 2020 Aug 19, 2020

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Has this issue been solved yet? I, too, am getting it when working in AE CS2020 with DUAL RTX Quadro 5000 (SLI mode). Surely Adobe can make use of the GPU power, right?

------------------
System Information
------------------
      Time of this report: 8/19/2020, 14:06:50
             Machine name: A01906-DRS2
               Machine Id: {1BBEDD4A-B667-45C2-B258-1E258B8A3E73}
         Operating System: Windows 10 Pro 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
                 Language: English (Regional Setting: English)
      System Manufacturer: Supermicro
             System Model: SYS-7049A-T
                     BIOS: BIOS Date: 11/13/19 11:04:33 Ver: 05.0000E (type: BIOS)
                Processor: Intel(R) Xeon(R) Gold 6128 CPU @ 3.40GHz (24 CPUs), ~3.4GHz
                   Memory: 65536MB RAM
      Available OS Memory: 65186MB RAM
                Page File: 51623MB used, 23290MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 120 
 Card name: NVIDIA Quadro RTX 5000
        Manufacturer: NVIDIA
           Chip type: Quadro RTX 5000
            DAC type: Integrated RAMDAC
         Device Type: Full Device
          Device Key: Enum\PCI\VEN_10DE&DEV_1EB0&SUBSYS_129F10DE&REV_A1
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 48655 MB
    Dedicated Memory: 16062 MB
       Shared Memory: 32593 MB
        Current Mode: 3840 x 2160 (32 bit) (60Hz)
         HDR Support: Not Supported
    Display Topology: Extend
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
     Color Primaries: Red(0.680664,0.318359), Green(0.208008,0.723633), Blue(0.150391,0.051758), White Point(0.313477,0.329102)
   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
        Monitor Name: Generic PnP Monitor
       Monitor Model: DELL UP2720Q
          Monitor Id: DELA140
         Native Mode: 3840 x 2160(p) (59.997Hz)
         Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
      Advanced Color: Not Supported

 

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New Here ,
Oct 13, 2020 Oct 13, 2020

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any solution on this ?.......plzzz i travel this problem right now

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Community Beginner ,
Oct 28, 2020 Oct 28, 2020

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I have the same exact issue, never had this problem before, Adobe please respond.

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New Here ,
May 09, 2021 May 09, 2021

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same

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Community Beginner ,
Apr 21, 2021 Apr 21, 2021

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I've now started to get this too!

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New Here ,
May 18, 2021 May 18, 2021

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Hey, I started to get this issue too, did you find any fixes?

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Community Beginner ,
May 18, 2021 May 18, 2021

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Hey,

I checked my drivers and there was a new Studio driver available - once installed I haven't had the problem since.

Whether this fixed it for me or not I don't know but it was only after that I didn't get the error.

Good luck

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Adobe Employee ,
May 21, 2021 May 21, 2021

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Hi @Bartek5F85,

Can you try the solution mentioned by @klyved?

Let us know how it goes.

 

Thanks,

Nishu

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Community Beginner ,
Jun 29, 2021 Jun 29, 2021

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I've got the same issue on my 3080 rtx. Tried new studio drivers but to no avail. Everytime I change a setting in Element 3D I have to restart AE. works perfect until I change a setting...

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