After Effects error "Photoshop Library operation failed"

[Karlfreelance]

Hi, I recently began working on my home computer (A Windows PC) and have been using files I formerly worked on in the office (on a Mac). When openning AE files with Photoshop documents embedded in them, I'm getting the error "Photoshop Library operation failed" once for each layer in the file, and then all fail to load, and connot be relinked.

I have no idea what's going on, as the files open perfectly fine on the Mac at my office and I believe both machines are running the same versions. Google hasn't been helpful, and I don't know what else to try.

I have tried: alloting more space for both disk chache and memory, reinstalling after effetcs, and installing and older version of  AE (17.5.1), all to no avail.

Help?

[nishu_kush]

Hi Karlfreelance,

Sorry for your issue.

Please try the suggestion mentioned in the following Community thread: https://community.adobe.com/t5/after-effects/can-t-open-after-effects-due-to-the-following-message-p...

Let us know how it goes.

Thanks,

Nishu

[Ygor Betine_App · Accepted solution]

Hey guys, I found a solution! If the problem is caused by a buggy font, just use an online converter to convert the font file type. I change the .ttf to .otf and worked as charm

[coolguy2020 · Accepted solution]

Hey, in my case it turned out it was a corrupted .tif file. I managed to find the particular frame in the animation which was corrupted (by slowly extending the preview range until the playback got crashed, when you just scrubb it with playhead it won't work) and replaced it with a good file.

[azure8]

You need to Rasterize your text files. This is the easiest way to fix it.

[Loco After]

During 2 weeks I’ve been having the same issue with after effects and photoshop files from a specific area at work. I searched for info about this error and yes, indeed has to do with a font problem, but changing text to smart object never solved the problem for me.

What I did was changing the font extension I used for this project. For example, if you´re using Helvetica.TTF just switch it to Helvetica.OTF and that completely solves the problem.

Hope this helps you!

[Ueslei_Gabriel7022]

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