Can't open After Effects due to the following message: 'photoshop library operation failed...'

[tpglastonbury]

Hey guys, can't open my After Effects project. I imported some PSD files into After Effects and now I can't get into project when I re-open project.

After Effects (2020) 

V17.0.4

iMac - Catalina 10.15.3

Photoshop version 21.1.0

Getting the below message when opening my AE file.

'The photoshop library operation failed because the file is not compatible with this version of Photoshop.'

Anyone had a similiar experience with the latest update???

Cheers

[nishu_kush]

Hi there,

Thanks for reaching out.

Have you tried creating a new project and importing your existing one in it? Did it help? Are you having this issue with all the After Effects projects which contain a PSD?

Let us know.

Thanks,

Nishu

[giuseppef46520509]

Any updates on this? I'm having the same problem, I can't access any of my recent AE files, any helped would be really appreciated!

[Jordi23212219n8c1]

thanks

[giuseppef46520509 · Accepted solution]

I think I've solved the problem, apparently the PS temp files can be pretty big, so if you add another drive to the PS scratch disk it may work, I can now successfully open my AE files!

Photoshop > Preferences > Scratch Disks

[maxthevideoguy]

Thanks – how do you actually do this? I'm not seeing an option to add or change scratch disks but maybe I'm doing something wrong! Ty!

[Alex R. 143435]

I see that you have only one disk, so there is no option for you to add. I have 2 SSD on my computer, so I just got the check mark on the second one and that worked. 

[Alex R. 143435]

Yes, this worked, thank you so much!

[nemecic]

Omg it was that easy I cant believe I spent all this time trying to find out what was going on. 

Open After Effects >  Edit > Purge > All Memory & Disk Cache

[julianmojico]

Easy peasy....and cleared 90GB of crap data. Thanks!

[riaanT]

For Me it was a buggy font that I installed (caveat)

Once I uninstalled the fonts everything worked 

[NightFogo]

Para mim foi a mesma coisa

[Ygor Betine_App]

Hey guys, I found a solution! If the problem is caused by a buggy font, just use an online converter to convert the font file type. I change the .ttf to .otf and worked as charm

[shivam276015376i9l]

How it will fix, any solution to fix please help.

Thank you

[maxthevideoguy]

I found that clearing my disk cache in AE sorted this out.

After Effects > Preferences > Media and Disk Cache > Empty Disk Cache AND Clean Database & Cache

[MartinaDM]

Hi! None of the options helped me i don´t even have a photoshop file in my AE project. I have space in mi disk, i opened the project in a new one and i already updated the newest version and nothing. I can open the project and use it but i cannot export in AE or ME. If someone has any new idea it would help me a lot, i´m regreting choosing to work with this program by the amount of nonsesical errors that has.  Thank you!