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Unable to launch After Effects on Windows, error "Error while accessing the preferences files

New Here ,
Apr 21, 2019

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it says this(image) when I start up after effects can someone tell me what to do?After Effects 4_21_2019 8_09_44 PM.png

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Unable to launch After Effects on Windows, error "Error while accessing the preferences files

New Here ,
Apr 21, 2019

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it says this(image) when I start up after effects can someone tell me what to do?After Effects 4_21_2019 8_09_44 PM.png

Title was edited by: Moderator

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Apr 21, 2019 0
Most Valuable Participant ,
Apr 22, 2019

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It means what it says - verify your file and folder permissions. Google is your friend.

Mylenium

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Apr 22, 2019 1
Adobe Employee ,
Apr 23, 2019

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Hi isaakvanwegen,

I agree with Mylenium​. It seems that After Effects folder does not have proper read/write permissions and that is causing the launch error.

  • Did this start happening after the latest update?
  • Are you signed in as the administrator on this computer?

I would recommend the following steps:

  1. Check for the permissions for the specified folder in the error. Refer: how to change folder and file permissions in windows 10 - Microsoft Community
  2. Select the application > Right click > Run as administrator.

Let me know if the issue persists. We're here to help.

Thanks,

Shivangi

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Apr 23, 2019 0
New Here ,
May 29, 2020

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Same like me, it's not helped,

i've try to change folder permissions,  but the permissions is in full control.

and the app still can't work.

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May 29, 2020 0
New Here ,
May 29, 2020

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esap22334626_0-1590761140429.png

 

esap22334626_1-1590761200437.png

 

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May 29, 2020 0
New Here ,
Mar 30, 2020

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For windows

Goto App data

2.gif

goto Roaming/Adobe/After Effects  

Then Right click 16.1 folder

Click Give access to -> Remove access

then give access share everyone

 

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Mar 30, 2020 0