Composition window not

[Joshua30927765j64j]

This is an issue I'm having when trying to use After Effects on my brand-new laptop. I can't see anything in my composition (I know I don't have anything in it right now, but I should still see the black composition) and even when I try to view an image/video file, I cannot see anything.
I've updated my drivers. I've tried switching the "Video Rendering & Effects" between CUDA, OpenCL, and Mercury Only. I've updated my Windows to the latest version. I've uninstalled, reinstalled, and even tried an older After Effects version. I have no clue how to fix this.

[jenkmeister]

If you've just installed AE or updated your drivers, give it a few minutes. You're running in AE 2023 and there was some code in there that would compile GPU shaders but the dialog to alert you to that may not show up. It can take a few minutes on certain configurations to complete that shader compile and that needs to be completed before the comp window will show a preview.

[Joshua30927765j64j]

I downloaded AE last night as well as updated my drivers then too.

[nishu_kush]

Could you please provide your system specifications, including CPU, GPU, RAM, and OS version? This information will help us better understand your setup.

In the meantime, try running After Effects in Safe Mode to see if that resolves the issue. If it doesn’t, go to After Effects Preferences > Display and disable the “Hardware Accelerate Composition, Layer, and Footage Panels” option.

Let us know the outcome, and we’ll assist you further!

Thanks,
Nishu

[Joshua30927765j64j]

Laptop Model: OMEN Gaming Laptop 16-ae0xxx
CPU: Intel Core i7-14650HX (16 cores; 24 Logical processors)
GPU: Intel UHD Graphics (16 GB) + NVIDIA GeForce RTX 4060 Laptop GPU (22.9 GB)

RAM: 32.0 GB

OS version: Windows 11 Home: 10.0.22631 Build 22631

I tried using safe mode, but that didn't work. I'll double-check the "Hardware Accelerate Composition, Layer, and Footage Panels" settings, but I believe I checked that already.

[leroacha]

@Joshua30927765j64j I'm also currently having the same issues as you right now, I've tried everything as well. But upon trying to fix it I found a weird work around which i do hope gets fixed, if you have a second monitor and drag AE into the second monitor instead of your main screen ( ur laptop screen ) it works fine. Idk why it just works but it just does  😭

[Joshua30927765j64j]

So you're right about what should happen. This is exactly what happened on my PC and it automatically runs the GPU compiler thing and then shows up. My laptop isn't doing that automatically though.

[jenkmeister]

The Intel GPU may be causing the issue here. Try updating the Intel Driver to use Microsoft Basic Display Adapter (or disabling it completely in the BIOS) which should allow the NVIDIA GPU to be selected correctly.