Skip to main content
Participating Frequently
June 7, 2023
解決済み

Endless loop of 'You’ve reached your device activation limit'

  • June 7, 2023
  • 返信数 1.
  • 4413 ビュー

While trying to launch any Adobe desktop apps, I continually receive the 'You’ve reached your device activation limit.' I have gone into my Creative Cloud account and clicked 'End all sessions' multiple times but when I go back and try and login in again, I get the same error. 

 

If I understand correctly, the limit is two computers. Does the limit also include mobile devices? I have my account activated on my old laptop -- still in use, my mobile phone, and I'm trying to activate on my new laptop. Does this setup exceed the activation limitation? And even so, I'm disconnecting all sessions so why am I unable to connect from new laptop?

 

Thank you.

解決に役立った回答 kglad

mobiles do not count.

 

after going to your account and ending all sessions, sign out and then back in to your cc desktop app (using the same adobe id/password used to go to your account.  do you see the activation limit panel?

返信数 1

kglad
Community Expert
kgladCommunity Expert解決!
Community Expert
June 7, 2023

mobiles do not count.

 

after going to your account and ending all sessions, sign out and then back in to your cc desktop app (using the same adobe id/password used to go to your account.  do you see the activation limit panel?

Participating Frequently
June 7, 2023

Hi kglad.

1. I just clicked End all sessions. 

2. Opened Lightroonm CC which is asking for a sign in (this is on my new laptop)

3. Clicked Sign in

4. The You've reached your device activation limit error popped up *again*

 

kglad
Community Expert
Community Expert
June 8, 2023

1. Logged out of Create Cloud

2. Logged into Creative Cloud

3. I do not see the activation limit panel from desktop app. I am on the Home page and it's not obvious from here. If I click on Manage account, it takes me to web app


ok, so after signing into the cc desktop app, can you open all your adobe apps without problem?