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ignatiusl51574906
ignatiusl51574906
Participant
October 15, 2018
解決済み

Adobe Creative cloud says 100% of 100Gb used but I only have 30Gb of files.

  • October 15, 2018
  • 返信数 1.
  • 1939 ビュー

For some reason that I can not find. My adobe cloud says that I only used up all 100gb of storage when I only have 30gb in my adobe cloud file. To double check I even went on the browser version of adobe cloud to see what is in there and it had the exact same files that takes up only around 30gb of storage but it still says that it's full. Is this some sort of bug that I am experiencing or is it possibly something else that I'm missing? Any help would be greatly appreciated.

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    このトピックへの返信は締め切られました。
    解決に役立った回答 Kanikas

    Hi there,

    Since you have used 30GB storage and getting error that 100GB has been used. Kindly delete the filed from the 'DELETED' folder to clear up the storage.

    Please see the link for help: Creative Cloud file storage and quota

    Let us know the outcome.

    Thanks

    Kanika

    返信数 1

    Kanikas
    Kanikas解決！
    Legend
    October 15, 2018

    Hi there,

    Since you have used 30GB storage and getting error that 100GB has been used. Kindly delete the filed from the 'DELETED' folder to clear up the storage.

    Please see the link for help: Creative Cloud file storage and quota

    Let us know the outcome.

    Thanks

    Kanika

    ignatiusl51574906
    ignatiusl51574906作成者
    Participant
    October 15, 2018

    That worked! I did not know that folder existed.

    Thanks for the help.

    Kanikas
    Kanikas
    Legend
    October 15, 2018

    You're welcome! We're glad the issue is now resolved.

    Have a great day!

    Thanks

    Kanika

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