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C
Colornotcolour
Participant
August 5, 2012
解決済み

Changing English UK to English US

  • August 5, 2012
  • 返信数 3.
  • 645 ビュー

Okay, I cry Uncle.

I accidentally installed the whole Design Premium Web etc. CS6 package as English European. So, for instance, instead of "color" it says "colour" in the menus. I reinstalled, only to find that I cannot override this.

Is there a way to fix this?

Second, do I get any support with this package? If so, how do I contact support to help me out on this? Blimey!

    このトピックへの返信は締め切られました。
    解決に役立った回答 pwillener

    Support/contact: http://helpx.adobe.com/contact/index.html

    返信数 3

    C
    Colornotcolour作成者
    Participant
    August 6, 2012

    OK, here's the answer!

    I finally got in touch with Adobe technical support by phone, since they couldn't help me on live chat. They told me to uninstall and reinstall to fix this. It would have been nice to simply change a setting instead, since it does take a good chunk of time to reinstall.

    To uninstall on the Mac:

    - Help>Deactivate (I used the Help menu in InDesign -- you only have to do it for one)

    - Applications>Utilities>Adobe Installers>AdobeCS6 Design and Web Premium

    - Uninstall all

    Then I reinstalled using the disc. I noticed that during the reinstallation I couldn't see there are choices for types of English. The default is English (European), but I could only see the "English (...)" and I couldn't see that it was a pulldown menu and that the "English North American" was the second choice. It is the only thing special to do in the installation, yet I imagine there are others like me who are in the same boat.

    C
    Colornotcolour作成者
    Participant
    August 5, 2012

    Thanks - I did figure out how to do livechat about this, but after 15 minutes or so I was told I needed to call Adobe support for this. I was really hoping to find somebody who knows how to fix this mistake that is really easy for anybody to make -- the installation defaulted to English European.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    August 5, 2012

    You can also follow the steps listed in Order product | Platform, language swap - http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.html to request a different language.

    pwillener
    pwillener解決！
    Legend
    August 5, 2012

    Support/contact: http://helpx.adobe.com/contact/index.html

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