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johnc59995430
Participant
January 9, 2019
解決済み

how to open a download when the dialogue asks for a password and with correct password the box just shakes.

  • January 9, 2019
  • 返信数 2.
  • 339 ビュー

I have also wasted 3 hours this morning trying to sort a chat with ADOBE without a result

    このトピックへの返信は締め切られました。
    解決に役立った回答 Test Screen Name

    Make sure you're using your system administrator password NOT YOUR ADOBE PASSWORD because that isn't what you are being asked for.

    返信数 2

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    January 9, 2019

    As Test ScreenName says, you‘re on a Mac being asked for your local admin username and password to give your macOS operating system permission to install your Adobe software.

    This is an Apple issue. Nothing to do with Adobe.

    T
    Test Screen Name解決！
    Legend
    January 9, 2019

    Make sure you're using your system administrator password NOT YOUR ADOBE PASSWORD because that isn't what you are being asked for.

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