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I'm still paying for photoshop but i cant access my account

New Here ,
May 06, 2020 May 06, 2020

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I have lost my main password to the email so when i recover i cant get it back can anyone from support get in touch please I am a long paying customer never used it really but stilled paid.

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correct answers 1 Correct answer

Community Expert , May 06, 2020 May 06, 2020

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee. Support personnel do not generally frequent these forums. You will have to get in touch with them yourself.

 

Edited to add: If your issue is that you lost the password for your email account, not your Adobe account, then you need to talk to your email provider. Adobe c

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Community Expert ,
May 06, 2020 May 06, 2020

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee. Support personnel do not generally frequent these forums. You will have to get in touch with them yourself.

 

Edited to add: If your issue is that you lost the password for your email account, not your Adobe account, then you need to talk to your email provider. Adobe can't help you with that. 

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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LEGEND ,
May 06, 2020 May 06, 2020

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Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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New Here ,
Sep 05, 2023 Sep 05, 2023

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As  i attempted to uppgrade new expiry date on CC for mothly payment wiht help from Adobe member via phone we decided to cancel accout and I would open a new account and start again.Account was cancelledok-today I opened new account under different email and paid the installment of $A14.29/m via PayPal which went through.I selected the APP for P/Ss only at the $A14.29 and proceeded.P/S downloaded  but is showing 7 day trial only and buy now.

Please advise how to proceed as payment has been paid

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Community Expert ,
Sep 05, 2023 Sep 05, 2023

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Community Expert ,
Sep 06, 2023 Sep 06, 2023

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LATEST

@John32100831yic8 

 

try @John T Smith's first link. only if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

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