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Purim5CF3
Participant
August 17, 2020
解決済み

the target file is locked by another process. unable to install the product (Error Code:184)

  • August 17, 2020
  • 返信数 1.
  • 7371 ビュー

when I tried to install Illustrator, It showed the message box like that. how can I solve this?

 

Exit Code: 184
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 2 error(s), 1 warnings(s)

FATAL: Error (Code = 184) executing in command 'MoveFileCommand' for package: 'CoreSyncExtensionInstaller', version:4.3.34.67
FATAL: Error occurred in install of package (Name: CoreSyncExtensionInstaller Version: 4.3.34.67). Error code: '184'
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
WARN: Unable to move file at "C:\adobeTemp\ETR5AAE.tmp\7\CoreSyncExtension\CoreSync_x64.dll" to "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.

このトピックへの返信は締め切られました。
解決に役立った回答 AxelMatt

I would suggest a complete and clean reinstallation. It's possible that there's a corrupt file.

Please follow the steps below: 

  

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)   

use the desktop app to install your cc programs/trials 

 

Important is that you run the Adobe Cleaner Tool after you have done the deinstallation. And don't forget to restart your computer.

 

 

返信数 1

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
August 17, 2020

Reboot you computer and try again.

If you are logged in as an Administrator or an user with Admin rights when you run the installation?

Do you have running any protection programs on your computer like virus scanner, internet security and so on?

If yes, please deactivate or stopped this and try again.

  

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
P
Purim5CF3作成者
Participant
August 17, 2020

I have tried your suggestion but It still not working. I logged in as an administrator and stopped all protection programs like firewalls and virus scanner.

 

actually, this problem happens when I install adobe creative cloud too. but I just repair the file and it worked but it comes back again when I try to install other programs on the creative cloud.

AxelMatt
Community Expert
AxelMattCommunity Expert解決！
Community Expert
August 17, 2020

I would suggest a complete and clean reinstallation. It's possible that there's a corrupt file.

Please follow the steps below: 

  

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)   

use the desktop app to install your cc programs/trials 

 

Important is that you run the Adobe Cleaner Tool after you have done the deinstallation. And don't forget to restart your computer.

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
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