Updating Photoshop CC 2017 to 2018 has taken away my license

Question

To anyone to may be able to help...I initially had Photoshop CC 2017 installed on my iMac which was the full licensed program which i've been using for over a year, once it was upgraded to 2018 a prompt appeared stating that Photoshop CC 2018 was in its trial window. Worst of all, once the upgrade was complete Photoshop CC 2017 was removed from my Mac and i currently do not have access to Photoshop at all which is creating a big issue with regard to my work.Help appreciatedThank you

kglad · Accepted Answer

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2. if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3. if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4. if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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