Cancellation of Subscription

[Guest]

I have requested cancellation of my subscription within the 14 days. It appears this has not happened and money has been taken from my card.

I have now reported my card as stolen and no further money can be taken. I have now attempted to cancel again and have been infomred of a £100+ cancellation fee. THIS WILL NOT BE PAID.

I want someone from Adobe to sort this issue out please.

[kglad · Accepted solution]

these are user-to-user forums.

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

[Guest]

The chat is basically a robotic piece of junk. It just leads me back to the cancellation fee page - sorry not good enough!

What sort of customer service is that?

[kglad]

follow the suggested steps below to reach a human.

[Guest]

Well money has been taken from my card and my bank have now cancelled the card so no further money can be taken.