cancel subscription

[Captivating_child5FBC]

i want to cancel subscription of illustrator

[Tacafy大尉 · Accepted solution]

Good evening.
Please refer to the following document for cancellation of subscription.

Cancel your Creative Cloud membership

* Please note that there may be a cancellation fee depending on the plan.

[Captivating_child5FBC]

I only want to cancel subscription of adobe illustrator not the complete package

[Tacafy大尉]

Yes, the cancellation method is the same for complete package and Illustrator.

[Orintas Law Firm]

It was a "tough job" cancelling my subscription!!!

[Bubble]

If it was by mistake ,paying for it n give money for cancellations Does it make any sey

[Owenogrady]

Hi,

I tried cancelling my subscription and I'm going to be charged €67.

Why is this?  Doesn't seem fair.

[Owenogrady]

Hi,

I tried cancelling my subscription and I'm going to be charged €67.

Why is this?  Doesn't seem fair.

[sam_9864]

1. It's difficult to cancel

[kglad · Accepted solution]

@sam_9864 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.