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Participating Frequently
January 5, 2025
質問

Installing In Design on a new computer and getting all my old work onto it

  • January 5, 2025
  • 返信数 3.
  • 1068 ビュー

Hi, recently I bought a new computer and when I try to install In Design it says I need to pay again. But I am already paying $$$ a month for it. How do I access my old account on my new computer? And when I do get In Design on my new computer, how do I get all my old work on it?

Best,

Catherine Mullins

返信数 3

Dave Creamer of IDEAS
Community Expert
Community Expert
January 5, 2025

The info already posted is correct, but something is strange. When I activate a different (third) system, I get a dialog box asking me what device I want to deactivate. Are you sure you are logging in with the same Adobe account?

 

David Creamer: Community Expert (ACI and ACE 1995-2023)
Peter Spier
Community Expert
Community Expert
January 6, 2025
quote

The info already posted is correct, but something is strange. When I activate a different (third) system, I get a dialog box asking me what device I want to deactivate. Are you sure you are logging in with the same Adobe account?

 


By @Dave Creamer of IDEAS

I wonder that, too. When I check my products pane I see my CC subscription listed with a serial number which implies that @CatherineMullins is logged in with a different ID than the one to which the subscription is registered.

Randy Hagan
Community Expert
Community Expert
January 5, 2025

It's a pretty straightforward process to activate/deactivate devices through your Creative Cloud desktop application.:

 

1. Open your Adobe Creative Cloud application. When the application window appears, click on the Manage Account link under the account name as shown below.

 

 

2. This opens a web page on your default browser. In the pull-down menus at the top of the page, first select the Plans & Pricing pull-down menu, then the Activated Devices command in the pull-down menu, as illustrated below.

 

 

This opens a list of your activated devices to use Creative Cloud, as seen in the image below.

 

 

Note that in the lead paragraph it says you can only activate two devices. From here it's easy to choose which systems you do/do not want to be running Creative Cloud applications. Eliminate the old computer, make sure the new computer is showing, then return to your new system. You should be able to use your installed Creative Cloud applications in the future.

 

From this point, it's simply a matter of using your local network or an external drive (a.k.a. Sneakernet) to 1) find all your old work files on your old computer and then 2) copy/transfer those old work files from your old computer to your new one. That's going to be as easy or as hard as your old computer's filing system makes the job. If it's hard to find all the old files on your old computer, this might be the perfect opportunity to set up a better file system that will serve you well on your new one.

 

Hope this helps,

 

Randy

Participating Frequently
January 6, 2025

Thank you so much! This was really helpful. I am very new to Adobe and Creative Cloud and so the screenshots really helped. That being said, I keep getting this screen when I try to view my products. 

Do I need a code from when I bought In Design a few years ago? Or is this just because I haven't activated my current device yet? And how do I activate my current device? 

Best,

Catherine

Randy Hagan
Community Expert
Community Expert
January 6, 2025

After deactivating your old computer, activating your new system should be relatively easy — after doing the requisite groundwork before getting to your Adobe apps.

When you secured your Creative Cloud subscription, you were required to set up an Adobe account with your email address and a password. Opening InDesign without a password should show the following popup, where you enter that Adobe ID (the email address you provided when you bought the software) and password. If you don't get this popup when you open InDesign, you can go to the Help pull-down menu and select the Sign in... menu command to make the popup open, sign in, and activate your InDesign application on your new computer.

 

Can I ask a favor of you? Please go through this thread and select the answer(s) that you found helped you with the Correct Answer checkmark at the bottom of each of those helpful posts. This alerts the moderators to archive this post for helping others who encounter the same or similar issues.

 

Hope this helps,

 

Randy

Willi Adelberger
Community Expert
Community Expert
January 5, 2025

Deactivate your subscription on the old computer and a activate it on the new ons. 
you can activate simultaneously on 2 computers. If you cannot activate one more, so if is activated on 2 computers.