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J
jean-luc0D45
Participating Frequently
January 22, 2021
質問

Lightroom classic 10.1.1 crashes due to "EXCEPTION_ACCESS_VIOLATION" on Windows 10

  • January 22, 2021
  • 返信数 8.
  • 4546 ビュー

Hi everyone,

when lauching lightroom 10.1.1 I have the following message:
see 'error.jpg' in attachment.
After deactivate the graphics card in the device manager, lightroom starts normally. When I reactivate the card the problem occurs.
Here is LR's error report:
See 'Report_Error.pdf' in attachment.
Here is my configuration:
Windows 10 Professional ver. 19042.746
Intel I7-8700k 32Gb ram
Nvidia geforce RTX 2080 SUPER 8Gb with driver up to date.
 
Any ideas.
Thank you
 
 
{Thread title edited by moderator}
 
    このトピックへの返信は締め切られました。

    返信数 8

    S
    seedoublejuu
    Participant
    December 17, 2021

    Even the issue is old already, here is a hint/solution for the exception "EXCEPTION_ACCESS_VIOLATION" with error code 0xc0000005:

    https://community.adobe.com/t5/lightroom-classic-discussions/adobe-lightroom-classic-starts-and-crashes-exception-0xc0000005/m-p/12601632#M257052

      GoldingD
      GoldingD
      Legend
      January 23, 2021

      Try posting over at the official feedback site, where actual Adobe Techs respond

       

      https://feedback.photoshop.com/topics/lightroom-classic/5f5f2093785c1f1e6cc40872?cType=PROBLEM&page=1

       

      J
      jean-luc0D45作成者
      Participating Frequently
      January 25, 2021

      Hi,

       

      Solved by an older driver of december 2020 (457.51 for users who have the same problem).

       

      Thank to all.

      GoldingD
      GoldingD
      Legend
      January 23, 2021

      Roll Back your LrC back to v10.0. Mostly a massive MAC issue, a couple of Windows members with LrC v10.1 issues

      (and v10.1.1 only fixed one problem)

       

       

       

      J
      jean-luc0D45作成者
      Participating Frequently
      January 23, 2021

      Hi,

       

      Same message with LrC 10.0

      Also I have uninstall the update 20H2 of windows 10 with same results.

      Also uninstall completely and reinstall nvidia drivers with same results.

      I have launch LrC (with display card disable of course) and create a new catalog with the hope that maybe there was a bug in the catalog but that's not the problem.

      very disappointing with this message...

      GoldingD
      GoldingD
      Legend
      January 22, 2021

      Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

       

       

       

      J
      jean-luc0D45作成者
      Participating Frequently
      January 22, 2021

      Here is the system info :

       

      Version Lightroom Classic: 10.1.1 [ 202101041610-8c69aa4e ]
      Licence: Creative Cloud
      Paramètre de langue: fr
      Système d'exploitation : Windows 10 - Business Edition
      Version : 10.0.19042
      Architecture de l'application : x64
      Architecture du système : x64
      Nombre de processeurs logiques: 12
      Vitesse du processeur : 3,6 Ghz
      Version SQLite: 3.30.1
      Mémoire intégrée : 32692,3 Mo
      Mémoire réelle disponible pour Lightroom : 32692,3 Mo
      Mémoire réelle utilisée par Lightroom : 2342,3 Mo (7,1%)
      Mémoire virtuelle utilisée par Lightroom : 2452,3 Mo
      Nombre d'objets GDI : 745
      Nombre d'objets utilisateur : 2018
      Nombre de processus gérés : 1903
      Taille de la mémoire cache : 0,0Mo
      Version interne de Camera Raw: 13.1 [ 658 ]
      Nombre maximal de liens utilisé par Camera Raw : 5
      Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2
      Mémoire virtuelle de Camera Raw: 625Mo / 16346Mo (3%)
      Mémoire réelle de Camera Raw: 632Mo / 32692Mo (1%)
      Paramètre PPP du système : 192 PPP (mode haute résolution)
      Composition sur le Bureau activée: Oui
      Affichages : 1) 3840x2160
      Types d'entrée: Tactile multipoint : Non, Tactile intégré : Non, Plume intégrée : Non, Tactile externe : Non, Plume externe : Non, Clavier : Non

      Informations relatives au processeur graphique :
      DirectX: NVIDIA GeForce RTX 2080 SUPER (27.21.14.6089)

       

      Dossier de l'application : C:\Program Files\Adobe\Adobe Lightroom Classic
      Chemin d'accès à la bibliothèque : C:\Users\Win\Pictures\Lightroom\Lightroom Catalog.lrcat
      Dossier des paramètres : C:\Users\Win\AppData\Roaming\Adobe\Lightroom

      Modules installés :
      1) Adobe Stock
      2) DxO PhotoLab 4
      3) DxO PhotoLab 4 Importer
      4) Facebook
      5) Flickr
      6) Module externe de prise de vue en mode connecté Nikon

      Marqueurs Config.lua: None

      Adaptateur n° 1: Fournisseur : 1414
      Appareil : 8c
      Sous-système : 0
      Révision : 0
      Mémoire vidéo : 0
      Adaptateur n° 2: Fournisseur : 1414
      Appareil : 8c
      Sous-système : 0
      Révision : 0
      Mémoire vidéo : 0
      AudioDeviceIOBlockSize: 1024
      AudioDeviceName: Haut-parleurs (High Definition Audio Device)
      AudioDeviceNumberOfChannels: 2
      AudioDeviceSampleRate: 48000
      Build: LR5x64
      Direct2DEnabled: true
      Direct2DPresent: true
      GPUDeviceEnabled: false
      OGLEnabled: false

      GoldingD
      GoldingD
      Legend
      January 22, 2021

      Ok, so I looked. Pertinent parts in the Crash Report:

       

      <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005"
instruction="0x00007FFE58D7BEE7">

       

      and 

       

      <stackStatement index="0" address="0x00007FFE58D7BEE7"
symbolname="NVENCODEAPI_Thunk"/>

       

      Google on:

      0xc0000005

      and

      NVENCODEAPI Thunk

       

       

      GoldingD
      GoldingD
      Legend
      January 22, 2021

      Actually, in the case of a Crash Report, copy and paste that into a reply, that way members can copy and paste lines as to do a search.

       

      GoldingD
      GoldingD
      Legend
      January 22, 2021

      Please do not attach files. Most members absolutely refuse to open attachments. It is a trust issue. Instead use the Insert Photo button. 

       

       

      nikunj.m
      Community Manager
      nikunj.mCommunity Manager
      Community Manager
      January 22, 2021

      Hi,

       

      We're sorry about the trouble with Lightroom Classic. Would you mind checking if you're using the game ready drivers of the studio drivers? As per the report you've shared the drivers date seems to be from December 2020 & Nvidia seems to have released an update in Jan 2021 which you can check out on their website.

      You can also try uninstalling the drivers completely & then re-installing them to check if that helps.

       

      If the issue persists, you can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/2JSym5e

      Please backup your presets prior to resetting the preferences.

       

      Let us know how it goes!

      Regards,

      Nikunj

      J
      jean-luc0D45作成者
      Participating Frequently
      January 22, 2021

      Hi,

       

      Thank you for your quick response.

      I have tried both versions of the nvidia driver and restart pc with no results.

      Also tried reset preferences with no results.

      Also tried uninstall then reinstall LrC with no results.

      I'll try to completely uninstall then reinstall the nvidia driver.

      To be continued next season...

       

      Regards.

      Jean-Luc

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