P: Low quality previews/rotated thumbnails on direct import to device

[Paul29926265ahyj]

Hi .. on importing to LR mobile via a camera device (SD card via reader) the images have suddenly started to appear blurred and pixelated. 

I have plenty of cloud storage free and this has only started recently.. prior to this all appeared clear and sharp .. allowing them to be reviewed prior to import.

see sample image 

any help greatly appreciated 😁

[Damien303600581ib3]

Thanks for this 

[HerWords]

Thanks for the update @Charlie.D appreciate it. 

[Pascu M]

Thank you .  @Charlie.D ... Now, we only need to polish details of the application, so that it is an application 10

[Rikk Flohr: Photography]

Setting status to Started. Adobe has done the work on our end, but we still await an iOS update to make this matter whole. 

Thank you for your patience.

[Erick24114342y7qi]

Same I've been using LR professionally on iPad for quit some time and I thought was my iPad I even delete the whole appa and reinstall but same thing happen and I realized after read the comments that it's LR update the problem, please fixed that ASAP!

[philippr17625863]

So, the low quality preview problem is solved. But is it just me or is there another bug? Lightroom mobile shows after the import and before editing a dialog that a profile is missing on every RAW (Leica Q2, Q3, SL2, SL2S). 

Anybody else?

[Charlie.D]

Hello @philippr17625863 

Lightroom relies on Adobe Camera Raw for device support.  Is your camera on the list of supported devices?  Please see: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html 

If you need additional help, please start a new thread.  Camera Raw had it's own forum here: https://community.adobe.com/t5/camera-raw-discussions/bd-p/camera-raw 

Kind regards!

[philippr17625863]

as mentioned: Was never before a problem & camera is supported. Ill start a new thread ... 

[mascarenhas]

Thank you guys for fixing this! I was about to sell my iPad 😂

[philippr17625863]

Any news from apple when the bug will be really fixed? Still impossible to rate and judge a portrait mode (9x16) photo. Its almost 7 months now?!

[Robert31510260bybu]

Same issue here. Extremely annoying. Wanted to import images from my SD into Lightroom, and can't properly assess them as they are extremely blurry. Don't want to import 600 photos.. 😞

[philippr17625863]

Yes, its really a problem for the past 8–9 months. And we really cant to nothing, but paying our mothly subscription. 

[kavitas3863304]

Hi All,

Thanks for reporting the issues that you observed with Direct Import. We worked on the issues here at Adobe and also brought this to attention for Apple to get them fixed. 

Having fixed the issues from Apple and our side, this should be working fine now (no orientation and blurry thumbs issues) on iOS 16.6. 

If you haven't, could you please update your devices to iOS 16.6 and try? 

If you still see any issues on iOS 16.6, please provide the following details:

• Is it blurry thumbnails or orientation issue or both.
• Device on which this is happening.
• iOS on the device.
• Screen shot / screen recording.
• Any other details if you think is relevant(like file type, SD Card contents size, etc.)

Regards.

Kavita 

Lightroom Quality Team

[Wyatt23080743aax7]

Hello,

I am experiencing the same issues. I have a Fujifilm XT-5 and shoot uncompressed Raw + Jpeg. The raw files are just blank boxes on direct import and the jpeg files are all extremely blurry and unusable. I am on Lightroom for Ipad version 8.5.1. Strangely, when shooting on a Canon 90d, both the raw files and the jpeg files were high resolution on direct import. I am now thinking that this is a problem with lightrooms support for images from Fuji cameras? A solution to this problem soon would be incredibly helpful as right now I have to import all of my photos before assessing which are usable and deleting the rest. Thank you.

[Charlie.D]

@Wyatt23080743aax7 

Lightroom relies on iOS APIs to display raw images.  If you are not able to see the raw images, is it possible updating iOS on your device helps?

And the reason why the jpgs look blurry before importing is that Lightroom will display thumbnail images that your camera has encoded and embedded inside each image.  In other words, you JPG images have both the full size image data plus a tiny little jpg thumb all combined into one file, and Lr iOS opts to display thumbs if availalble.  Your camera manufacturer has opts to make these embedded thumbs very tiny, probably to save on file size, and these look blurry/pixelated.  

If you can't really see each image well on the import screen, which is a limitation I also experience with one of my own cameras, my recommendations are:
- import everything, and cull/delete later.  This is what I do sometimes.  I also tap the cloud icon and pause syncing from my mobile device until my import/culling is complete, and then resume sync.  This way, I only sync what I want to keep.

- upgrade to a plan that provides Lightroom Desktop (Mac/Win).  Desktop platforms can often display raw images better than mobile, and this may allow you to do the selective import I think you are trying to do.  Perhaps start with the 7-day free trial to see if Lr Desktop will serve your needs.