P: (MS App Store Version) Message: Some photos were not added. Unable to copy file.

[markd53371332]

Hi, I've recently subscribed to Lightroom and am being met with this error message upon trying to import any images.

'Some photos were not added. Unable to copy file.'

I've seen 2 other posts on here of the same issue but the solutions posted there didn't work.

I'm using windows 10, imported the files from my SD card to my hard drive. I am then trying to import to lightroom from my hard drive.

Thanks in advance

[MtnMoverPhoto]

mine is ready

[Cole5EE2]

I was having the same issue today where it would only upload half of what I was trying to import, then it got to where it wouldn't even upload a one picture. After deleting files and going over settings to be sure I didn't miss anything, I decided to reinstall and it worked. Keep in mind you will lose all custom presets so make sure you save all of them if you haven't already! I just uploaded 100 pictures no problem. Hope this helps!!!

[Lorelei5C73]

Hi everyone! I started with the chat on the Adobe support and got through to an amazing technician who logged onto my computer and spent hours re installing the whole thing for me. It works perfectly! Persist with the support options everyone.... I don't think I could have figured it out on my own.

[Mariah5C35]

I have sent you message and I have my diagnostic log ready 

[Mariah5C35]

I have reinstalled this program like 3 times now and it's still not working. Like seriously what is going on!!!! 

[Jørgen5C31]

Hey! I just stumbled upon the same issue with my raw CR2-files, trying to import to desktop version of Lightroom on Windows 10. In my case, the workaround that seems to avoid the problem, was to launch the web-version (lightroom.adobe.com), sign in and upload there. 
Hope this works for others aswell!

[Timothy.Spear]

Did you read the logs you posted? There are lots of DNS failures.

I checked a number of them, like the following: https://dnssec-analyzer.verisignlabs.com/photo.adobe.io

It looks like Adobe has not fully implemented DNSSEC, and for spam and security reasons some ISPs are starting to deny DNS lookups that fail to meet DNSSEC.

If this is the root cause, then this is completely in Adobe's lap. A company this size should have fully implemented DNSSEC a few years ago.

If this is the issue, you might be able to get around it using a couple methods.

1. One of the VPN services which is supposed to "hide" your online location. Most have their own DNS. Depending on how they manage the DNS, this might get you around the problem.

2. Change your local network settings to point to a public DNS whch is not yet requiring DNSSEC.

Tim

[default4u41gl64j5sj]

Yes.  I tried this, too, last night and it worked.  I also think it uploaded faster than the app did when the app was working.  After uploading I edited in the app like normal.

[aghphotographycairns]

It's now October and i just started having this same ridiculous issue. I haven't changed my work methods at all, all files are within the parameters and yet I get the unable to add images. Message. 

Do we have a fix yet? 

[schwarzhippie]

This is, what I hot from Adobe Support:

After rechecking, more entries have been added to the community. 

After reinstalling, the images could be imported into Lightroom without any issues. 

Please perform a complete uninstall from Creative Cloud and then reinstall. Use the Creative Cloud Cleaner tool to do this. 

https://helpx.adobe.com/de/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

If you have any further questions, please feel free to contact me.

Have a nice day and remain

with kind regards

Jana Melzig

Adobe Customer Service

[Jenny1120]

Hallo, ich habe auch seit 3 Tagen das selbe Problem. 
Konntet Ihr den Fehler schon beheben? 

Danke und LG Jenny 

[BRWW]

Same issue here! please fix this Adobe. Time is critical for creatives on a deadline and at the moment there i cant do anything because of this issue.

[defaultdpmp1i4sj8qd]

I have been having the same issues for about two weeks. I have uninstalled, redownloaded and re-started everything. It is hit and miss what photos it will download/when. Was you able to find a solution to this? 

[Inspiring_Miracle5CDB]

I've just started experiencing this same issue. No reason attach as to why they were not imported/copied. The only work around for me, as well, is importing from my phone app. *Very* annoying and just not feasible with work flow. It would be much easier to troubleshoot the issue, if a reason was given. Not sure if some settings were changed during an update, but I haven't changed a thing on my end. A fix for this would be MUCH appreciated Adobe!

[Wilton5FD7]

I, too, can't get beyond the "Unable to copy" message. It worked for many photographs I took (stored on my laptop) and then it didn't. I'm not interested in fooling the program or an elaborate workaround. If I can't add photos, what's the point?

[defaultm8c0rahksw03]

Hi Rikk, any fix yet??  As of yesterday I had seen at least a dozen posts about this exact issue in my facebook photography group.  Clearly this is a major issue.  We are all still waiting...  This is a service I pay for an haven't been able to successfully use for the last month+

[Corinne5FBF]

The App doesn't work. I had two fixes:

1. Log on through the internet/online site. Upload pics into an album. Then
go to the app and the pics should be there. The online version doesn't have
the same app features (sharpening) so wasn't worth editing online.

2. Un-install the App, then reinstall. Worked from there.

[Orion4444]

I have the exact same issue - can't download files from an SD card -Dialog box says "destination folder is not writable" Please help.

[Rikk Flohr: Photography]

Thread moved from discussions to bugs and status set to investigating. 
Awaiting logs from affected customers

Please be sure to upvote if you are affected so we have an accurate count. 

[Timothy.Spear]

@Rikk Flohr: Photography 

FYI, reading the logs available from "Alt" key on the Account screen. I chased my issue down to a single file causing the problem. My laptop was trying to update meta-data on a file I deleted via the web interface.

This locked up the sync on the laptop. I ended up deleting the local library and re-adding the images which were still pending (not many).

Tim

[Rikk Flohr: Photography]

@Timothy.Spear  Thanks for the update. 

[Rikk Flohr: Photography]

Greetings: 

Thanks to those of you who've provided logs. Unfortuanately we are not able to repeat the issue on our end.  Engineering has asked if a couple people on this thread can provide step-by-step instructions for reproducing.  If you are experiencing the issue please provide the following:

OS and Version Number:

Lightroom Version Number:

Exact steps to reproduce:

1.  
2.  
3.  
4.  
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6.  
7. 
    Thank you!

[defaultm8c0rahksw03]

OH MY GOSH!!!!!!!!!  FIX THIS PROBLEM!!!!!!!!!!  Why is this takig months?  Thousands of people are telling you the exact same thing, and you're telling me that not one single human being at Adobe can figure it out after months?  Operating system- Windows 10, LR- whatever the heck version is on the Adobe website that people pay $10.99 a month for (shouldn't that part be on you guys to figure out)?  Open LR, click "add photos", choose photos from pictures folder, only a portion upload (if any), the rest randomly say "Unable to Copy File".  Pictures all taken at the exact same time, same settings, same camera.  No ryhme or reason for what ones will upload.  Hopefully Adobe will be refunding all customers for 2 months of hassle and a backlog of photos to be edited because the problem is clearly on their end.

[Orion4444]

I totally agree!!! Hugely frustrated.
Imagine trying to get my money back from Adobe - that would be a full time
job for a week to accomplish that.
Still have to not solved the problem - need to let my frustration subside
for a while before I tackle it again.

[default14ll8gyu294a]

I can also recently subscribed to Lightroom and am being met with this error message upon trying to import any images. But now your comment will be help me.