P: (MS App Store Version) Message: Some photos were not added. Unable to copy file.

[markd53371332]

Hi, I've recently subscribed to Lightroom and am being met with this error message upon trying to import any images.

'Some photos were not added. Unable to copy file.'

I've seen 2 other posts on here of the same issue but the solutions posted there didn't work.

I'm using windows 10, imported the files from my SD card to my hard drive. I am then trying to import to lightroom from my hard drive.

Thanks in advance

[defaultkod695zndvi8]

Cannot add photos, and running into the same messages as others in this thread. I am on Windows 10, Version 20H2, OS Build 19042.1165, my computer is a Dell Inspiron 7573. LAst successful photos added to lightroom in August 2021. Running Lightroom 4.3 WAS x64 [ 20210526-1005-d4527c2 ] (May 26 2021), NGL Version: 1.25.0.7

Exact Steps to Reproduce:

1: start lightroom

2: click file > add photos

3: select photos from SD card or HD (error encountered using both ways)

4: review for import > add photos

5: it will occasionally import a few, but most show up with the error : unable to copy file

[Timothy.Spear]

I had more issues on my laptop; I was also running into issues with multiple programming tools I use. I did not have the same issues on my desktop; I eventually tracked the problem to a silent error caused by McAfee's real time anti-cirus scanner. I had no issues with Norton or AVG.

Tim

[defaultp34fe9xxro64]

I have a photography business and am unable to import my photos! I have the SD card in my windows computer trying to import raw images. 

 

[defaultm8c0rahksw03]

Join the club.  Thousands of us complaining and showing the exact same error message...  The has been going on since August for me and has put me in such a bind.  I virtually cannot edit any photos and there seems to be no rush on a fix from Adobe.  There are multiple threads already started if you would like to search some of those for answers.

[Timothy.Spear]

There are a few threads on this issue. A few things in no specific order.

• Adobe has not been abe to replicate the issue. If you search the forum, you will see there are multiple threads on the issue.
• I found the latest McAfee anti-virus casued this issue for me on my laptop. Switched to Norton, issue went away. (I was not having issues on my desktop, and started to have problems in other applications).
• A number of people have found you can upload images via the web interface, and then they sync with the client just fine.

Tim

[Rikk Flohr: Photography]

Greetings,

As we continue our investigation we need to find out a couple of more items:

1.  Did you purchase from Adobe or the Microsoft Store?
2.  If you look for this folder (normally hidden) C:\Users\<username>\AppData\Local\Adobe\Lightroom CC  Is the folder present?

[Timothy.Spear]

Direct. Yes, that folder is present. (It is the one of the ones I delete when I broke sync bby deleting images and making local meta-data changes before it finished syncing).

Tim

[defaultjgc3c1oke8t3]

I am having the same problem as well.  It is very frustrating.  I couldn't find a fix on the website either.  If I don't have Photoshop how else can I save the image as a jpeg?  I looked and my file type for output from my camera is jpeg.  So maybe I don't need to change the file.  I use this program for hobby photos so I have limited knowledge when it comes to editing.

[defaultjgc3c1oke8t3]

[Jao vdL]

Are you sure you are actually using Lightroom (the cloud version) and not an older Lightroom Classic version? The dialog looks like a dialog for an older classic version. Anyway if this is the cloud version, the dialog indicates an inability to copy the files which means the destination disk (where Lightroom Cloudy temporarily stores files) is full or you don't have correct permissions there. So look for problems like that first.

[AMurphy13]

I am using Adobe Photoshop Lightroom version 4.4 from the Microsoft store on my windows tablet to edit some photos I took using my Canon rebel camera but when I try to import photos to the app that I have saved to the tablet from the cameras SD card some won't import giving me a message saying "some photos were not added" "unable to copy file (19)" does anyone know a solution? 

[dj_paige]

Show us a screen capture the entire error dialog box. Use the "Insert Photos" icon to include a screen capture in your reply.

[AMurphy13]

I attached a photo of the message it gives me. 

[MtnMoverPhoto]

NO, FOLDER NOT FOUND

[pernilleem]

Hey. Been having this issue for a couple weeks. Usually I'm able to add folders with hundreds of pictures at the same time into lightroom. But now I can't add more than about 6 images at a time before the program says "some photos were not added" and then "unable to copy file(number)". There is nothing wrong with the images, as I can add them into lightroom 6 at a time, but it takes forever and won't always even add 1 of them before it says it wasnt added, and then I have to try again and just be lucky. I've tried a lot of things, like updating everything, exiting and opening a hundred times, as well as powering off and on everything, tried importing from different places, SD cards, local pc storage, phone album, an external storagedrive, with different types of images too, like jpg, nef and dng... Nothing seems to make a difference to this issue... This makes importing soo slow, and I can't even get work done. Please help.

[ESharp95.]

While trying to import photos from my desktop, the app only allows a few photos. I am not trying to import more than 40 photos. Can anyone tell me how to fix this? 

Thanks in advanced!

[Jim Wilde]

Did you receive any error messages when the import ends?

Please also confirm the current Lightroom version number (do Help>System Info).

[DooleyZPhoto]

Hello, I am being met with the same error message. I have tried various ways of importing, both from the SD device, as well as my PC's hard drive (running windows 10). I have also tried importing all 57 images at once, 10 at a time, 5 at a time, down to one by one. One by one, no photos get imported. 5 or 10 at a time, same result. When trying all 57, each time it would change, but it would add anywhere from 5-7 photos at random, say it was "unable to add" and "unable to copy" anywhere from 20-29 photos, leaving a varying amount of 20+ photos with no mention. Nothing has changed on my end, I have been using the same camera for years, newer and updated SD drivers/readers within the last year, same PC, same file format, etc. This is very frustrating as I have not found any solutions anywhere online.

[ESharp95.]

Yes, this is the error message. It is Version  4.4 WAS x64

[Jim Wilde]

Thanks. Can you post a screenshot of the Lightroom Preferences>Local Storage tab?

[ESharp95.]

[Jim Wilde]

Do you have more than the one drive on your PC?

Although the amount of free space on your C drive should be enough, it's still a lot lower than I would feel comfortable with on my system drive. Where are the images that you are importing to Lightroom currently stored, i.e. camera memory card or are they already on a hard drive, and if the latter is that the same C drive?

When Lightroom imports images, no matter what the source, they are first copied to the location specified on the Preferences>Local Storage tab, which in your case is still set to the default location, i.e. in the AppData/Local directory on the C drive, and it's from that location that they are uploaded to the cloud. Once copied, and if the source was the same hard drive, you now have two copies of the same data on the same drive. Once uploaded to the cloud, the original source copy is ignored by Lightroom, they are left for the user to deal with as required. The Lightroom copy becomes eligible for deletion by the app, but that deletion is governed by some apparently complex rules which means it's often the case that they stay on the hard drive for a long time (months maybe).

Now I would have thought that the amount of free space on the C drive is enough to handle the additional data created by the Lightroom import, though that may be the problem. So if you have another drive available, it might be worth switching the location for stored originals to that secondary drive to see if that fixes the import problem (create a folder on the second drive, then select that folder by clicking on the "Browse" button next to the currently specified location on the Preferences tab). Note that the main local Lightroom library remains on the C drive (that can't be changed), so it would only be the location of the originals that can be moved to another drive. If you make that change, you should find that Lightroom will automatically move any existing stored originals from the C drive to the new location. Wait for that to finish before trying the import again.

[Rikk Flohr: Photography]

Greetings all,

I notice we have several people posting on this thread but no one has hit the vote button at the top. That vote ports directly to our bug system and keeps the engineers apprised of current numbers. Take a moment and hit the vote button if you are affected. Thanks!

Next. If you are/were experiencing the issue, can you confirm you are still seeing it after updating to version 5.0 released yesterday?

Again, thanks!

[briant31659837]

Exact same issue. 

On Windows 10.
When I click on "Add Photos" then select the photos to add from the folder explorer all of the thumbnails appear to load. Once all of the thumbnails are select, from there I hit "Add # Photos". Lightroom will add about 5 photos then say "Some photos were not added". I know it's not the photos because if I close and reopen Lightroom sometimes it'll add more photos. It seems very intermittent. 

[Amendozaphotos]

I am also dealing with this issue.  Trying to import batches of 10-50 photos at a time and only 1-6 will be added.  The rest receive the cannot be added error.