P: Generative Fill Button greyed out (age)

[Patrick Bu.]

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

Patrick

[arteme12]

I was pulling my hair out trying to get the version with generative fill. What finally worked for me was going to "help" in the top right of the beta version program itself (I had m.2174), then to "updates..." This gave me the error message "Adobe Updater - Updates have been disabled for this machine. Please contact your administrator"

I then used the steps in this old post, which fixed the issue for me: https://www.doncaprio.com/fix-updates-suppressed-administrator-adobe-products/

I hope this helps someone on this forum!

[Lisa23279813nnzh]

Putting my birthday into Behance also worked for me!

[Kevin Stohlmeyer]

Why is the Generative Fill unavailable?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

[Kevin Stohlmeyer]

Why is the Generative Fill unavailable?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

[Yorkist_Raven]

I have done all the steps you describe. I have also uninstalled the beta now 4 times to try again. I have rebooted computer during this. I have the proper version, the exact numbers: 24.6.0 20230520.m.2181. Generative Fill has a grey box below the image. Yes, I selected a part of the image, but the box is greyed out. Generative Fill does not exist under Edit.

[Jonah Weiss]

I do not know if I am doing it correct, although I watched the tutorial videos. However everytime I select a part of my image for it to generate something, it says that Generative fill is not availble and wont let me type anything in. I have tried mutiple images with no luck. 

[Iain3004758455dj]

Absolute legend, thank you so much! worked for me!

[CShubert]

Hi @Jonah Weiss could you share a screenshot of the error or message you are seeing?

[Kevin Stohlmeyer]

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

[Hussain5C08]

I recently experienced an issue where the Generative Fill feature was grayed out in Photoshop. After some investigation, I speculated that my age verification may have been the cause of this problem. However, upon attempting to verify my age, I was unable to locate the age prompt on both Behance and my Adobe account. I'm using an M1 Mac Mini.

[Shaun30027149rdl3]

Thanks for the update!! I had the same problem, I suspected it was an age issue but couldn't find where to add my age to my Adobe profile, signing up to Behance worked!!

[Padme28466426dxlr]

I'm experiencing the same issue

[Padme28466426dxlr]

I'm experiencing the same issue, upon attempting to verify my age, I am unable to locate the age prompt on both Behance and my Adobe account. 

[Hussain5C08]

It is no longer grayed out after I logged out from Behance and signed up again.

[Mateus Zambruno]

Can someone help me and tell me why my "Generate Fill" option is blocked? It appears but it doesn't work

 

[Ron300489580b9p]

Still grayed out!

[CShubert]

Curious @Hussain5C08, did you have any assets in your Behance account?  Did you sign out and then create a NEW Behance account?  What were the screens or prompts when you did?

[Mika5FB7]

Die Funktion Generative Füllung ist ausgegraut und zeigt den oben genannten Fehler 

[Kevin Stohlmeyer]

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

[Kevin Stohlmeyer]

Hi @Mateus Zambruno Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

[Kevin Stohlmeyer]

Hi @Ron300489580b9p Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

[Kent27422386021l]

That was exactly the issue!  Soooo frustrating when it would just say "Generative Fill not currently available at this time" or somesuch.  Re-installed, tried it on various types of image files...  This was the only thing that worked.

Thanks a LOT.  I hope this is something that can be addressed at least with an informative warning.  I was never asked to input age when I got my Adobe account set up.  No real interest in Behance, actually, but signing up for it was the only way to get my age in there, I guess.  You have to be over 18 to use Generative Fill!  Pass it on.

[Hussain5C08]

@CShubert No, my Behance account is empty at the moment. Also, I signed out and then logged back in again just normaly, but I got the same normal homepage screen with no prompts asking me for my age. However, the feature is now working just fine.

Thanks,
Hussain 

[Pete.Green]

Current known fixes/workarounds for this are listed in this FAQ: 

• https://helpx.adobe.com/photoshop/using/generative-fill.html#generative-fill-greyed-out

[Eric30050605forb]

I have the same problem.  All I did to fix it is go to the Creative Cloud App and hit "Check for Updates" After that it showed the latest PS Beta version and its a matter of updating the the software.

I ran it and tested, its all running well now

Running on windows 10