P: Generative Fill Button greyed out (age)

[Patrick Bu.]

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

Patrick

[CoryShubert]

Hi @Defne30422881ofkk that is odd.

Try resetting Prefs for the Beta:

/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)
C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)

Launch BETA Photoshop While Pressing The Keyboard Shortcut

With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

[SimonKehagias]

I also have the same problem. Generative fill greyed out and currently not available.

[Rony30487707yeqt]

My photoshop beta is up to date yet it is not allowing me to access my generative fill. It is grayed out no matter what I do. Please help.

[neanja305076703e4f]

when I try to type something in the bar for ai thing i can't it keeps telling me that I don't have 18 years anyone knows how to fix this? heres a pic what it says

[neanja305076703e4f]

also im perfectly sure i have put my years on the birthday date so I don't have a clue why it won't work

[Abambo]

also im perfectly sure i have put my years on the birthday date so I don't have a clue why it won't work @neanja305076703e4f 

Check the thread. You have plenty of advice how to handle this. It's having a "wrong" age information in the Adobe ID database. Generative AI can't be used for anyone being underage. To correct this, you need to do as shown here: https://helpx.adobe.com/photoshop/using/generative-fill.html#generative-fill-greyed-out

If you have the correct age information, contact Adobe customer care. 

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

• Click "Check for Updates" in the Beta apps section of the Creative Cloud desktop app to check if there's a new Photoshop (beta) app build available and update to build m.2196 or later.  
• Sign out and sign back into the Creative Cloud Desktop and Photoshop (beta) apps.
• Log into Behance with your Adobe ID and enter your Date of Birth.
• If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

[Matt30088145ic38]

I first logged into Behance in 2018 so can't remember if it asked for a date of birth.  However the option to add a date of birth to my profile is not there.  I'm worried that if this is happening in beta it may carry over to the main prog.

[Abambo]

You need to follow the procedure. Follow the procedure, and you can enter you DOB!

[Matt30088145ic38]

I have followed the procedure. I actually followed the procedure a while back with no luck.  I do not sign into my account using a social account, only my adobe account and I have updated the beta with every release in the hope that this would fix it.  Alas it has not and I can't find an option to enter my DOB! But thankyou for the advice, I see a lot of people are having the problem, hence my concerns.

[jane-e]

@Matt30088145ic38 

I realize there are 725 replies in this merged thread so information is close to impossible to find. Here is something else to try:

Contact Adobe Customer Care by Chat or by Twitter. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent" 

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Be sure you are using the latest Beta:

Adobe Photoshop Beta Version: 24.6.0 20230603.m.2196 77b00e0 x64

Jane

[sai krishnav36570465]

[xevalor30561066vsys]

I selected the part on my picture that i want to generate in but still, the button for it to acutally generate is greyed out. If the issues is already resolved please report back with the fix. I tried everything i could imagine.

[brsbrkctn]

Generative Fill button is not available. I tried to close and re-open photoshop beta and tried to open another image but generative fill button is gray and not clickable. 

[Captured by Kell]

I have tried to use Photoshop Beta but it has a pop up that tells me I'm not old enough. However am definitely over legal age.

Where can I check this and have it adjusted?

[Greg_S.]

You have posted in the Photoshop Elements forum.  Take a look at this post in the Photoshop Beta forum.  It should answer your question.  But if it doesn't, I am moving your post to the correct discussion forum.

Edit:  Post link has been corrected.

[Shin Pyae]

how do firefly AI Support with adobe photoshop 2023?

please help me

[AxelMatt]

Please see here:

https://community.adobe.com/t5/photoshop-beta-bugs/p-generative-fill-button-greyed-out-age/idc-p/138...

https://community.adobe.com/t5/photoshop-beta-discussions/age-restriction-warning-for-generative-fil...

[Kevin Stohlmeyer]

@Juan Cruz5F9C 

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

[Kevin Stohlmeyer]

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

[AxelMatt]

There's no FireFly suppoert for Photoshop 2023. It's only available in Photoshop Beta (24.7).

If your are a subscriber you can install the Beta from the CC Desktop Client.

[Emily3061879711qq]

I am trying to use Photoshop beta, the second I try to use the AI tool it comes up with an error saying I am under 18. I am 30, and under my user account I can find no fields where I can change my DOB, I have looked through everything.

When I click on the support 'speak to a real person' button, it simply redirects to the top of the page and I end up in an infinite loop.

[kammir29180005]

It happened to me on a CMYK image. When I changed the image to RGB it worked.

[Crivello Laurent]

In my case it was due to the fact the Image > Mode was greyscale and not RGB

[Dilushan Jay]

Yes, Same issue from my side too.

[Klaus23733074ylf4]

https://www.youtube.com/watch?v=wVe4pGRKd28&t=1087s

So wie in dem Video zu sehen kann ich leider kein weiterer Bild auswählen / importieren. Funktion ist ausgegraut.

Hat jemand eine Ahnung warum?

Version : Adobe Photoshop Version: 24.7.0 20230622.m.2215 26ae038 x64

Generative Füllung: funktioniert hingegen .. für mich zur Zeit aber nicht brauchbar