P: New Neural filters don't work - Photoshop 22.x

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Community Beginner ,
Oct 20, 2020 Oct 20, 2020

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I have installed Photoshop on 2 competer.
1. i7-8700/32Gb/SSD/Quadro P620 (2x monitors FullHD)
2. i9-9900/64Gb/SSD m.2/RTX2070Super (2x monitors 2k)

On 1 computer all work normally.
On 2 computer all neural filters don't work.

Screenshot:
https://drive.google.com/file/d/1idzCi86M31Dy6OLhmru5MMdgSutOGDkD/view?usp=sharing

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macOS , Windows

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correct answers 3 Correct answers

New Here , Dec 19, 2021 Dec 19, 2021
The only thing that worked for me, I noticed the plugindata folder was read only, I unticked this and it worked. 

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Adobe Employee , Dec 23, 2020 Dec 23, 2020
The issue where renaming the PluginData folder was required should be fixed in 22.1 or later.

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Adobe Employee , Oct 20, 2020 Oct 20, 2020
Can you try quitting Photoshop, then delete/rename the following folder? C:\Users\\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData Restart Photoshop. It should force to re-download all models. Let me know if this fixes it.

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Adobe Employee ,
Oct 24, 2020 Oct 24, 2020

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@bfd1953 Could you zip up and post your Plugindata folder (CC Files or Dropbox)


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Community Professional ,
Oct 24, 2020 Oct 24, 2020

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Certainly Jeff,

To answer your first question clearly: Yes, The whole Macbook screen freezes, I can't access menus or the dock.

I use 8 bit sRGB files, usually small size Png or Jpeg. I've tried three.

So the Neural Filters in Summary:

Featured List:

Skin Smoothing is dimmed

Style Transfer is active (this one crashes the Mac)

Beta List:

Makeup and smart portrait dimmed.

Depth: runs fine

Colorize: OK

Superzoom: takes a while to complete but does not freeze or reboot.

Jpeg artefacts: Takes a while to process but again no freeze or crashes.

Plugin data:

https://www.dropbox.com/s/wdrpq7au2eu6lvc/PluginData.zip?dl=0

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LEGEND ,
Oct 24, 2020 Oct 24, 2020

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How do i generate the crash report? I was not given the option when PS crashes.

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Adobe Employee ,
Oct 25, 2020 Oct 25, 2020

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There are instructions on this page. See the note for the scenario where you don't see the Crash Reporter dialog appear:

https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

If Photoshop is freezing and you need for force quit, that won't generate a useful crash report - and we'll have to look at different troubleshooting steps.


Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Oct 27, 2020 Oct 27, 2020

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Open Start
Search for "Command Prompt" and launch it
Enter the following command:REG ADD HKEY_CURRENT_USER\Software\Adobe\CommonFiles\CRLog /v "Never Ask" /t REG_SZ /d 0
Press the Enter key
If asked “Value Never Ask exists, overwrite(Yes/No)?" choose Yes

I am unable to do that. 

asdfsadfsadfasdfsa-1a3c1245-affc-475a-8276-02a33aee7efe-1652461199.PNG

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LEGEND ,
Oct 27, 2020 Oct 27, 2020

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Pc users. i tried *bfd1953  method and it works as well.. I am running my color profile at ProPhoto RGB though. 

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New Here ,
Oct 31, 2020 Oct 31, 2020

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I don't know why anyone is surprised, Just the usual Adobe update garbage, Clean OS Install, 21.2.4 working perfectly, Install Photoshop 22 clean, open small jpg, select Neural filters, Panel appears 5 seconds later Photoshop crash.

Tried solutions below, no luck.

I'd wait for 22.1 or 22.2 before trying to use the new features.

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LEGEND ,
Nov 15, 2020 Nov 15, 2020

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@JeffreyTranberry  Hi I need help on the same problem. I can't find the file inside Caches or Preference folder, I am using Mac Catalina. Thanks.

C:\Users\\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData

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LEGEND ,
Dec 13, 2020 Dec 13, 2020

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Sorry, i need help, I installed photoshop and when downloaded the filters it's only loading and don't work! what do i do?

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Adobe Employee ,
Dec 23, 2020 Dec 23, 2020

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The issue where renaming the PluginData folder was required should be fixed in 22.1 or later.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Jan 21, 2021 Jan 21, 2021

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I have tried all the suggestions here to fix the Neural Filters Download problem.  Anymore thoughts on this?  Any time I try to download the filters, the SAME Download Icon is always still there. I can see the Size, and it "appears" to download... but never anymore added files to my "PluginData" folder. Only the original 37 files - 4 Folders.

I am running newest version of PS - 22.1.1, with a RTX2080 Super, on a ThreadRipper 2950X, 128 GB RAM. Windows Pro - Build 19042, NVidia 460.89

. -- Windows Pro 10 AMD ThreadRipper 2950x water cooled, Corsair 128GB RAM, Two Fast M.2 1TB drives for OS and Adobe, RAID for storage 8TB, eVGA RTX2080 super FTW Canon 5D MKII, Epson 4990 Scanner, SureColor P400 Printer

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LEGEND ,
Jan 29, 2021 Jan 29, 2021

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@JeffreyTranberry This solution works for me, but when I return after the computer has been turned off, I have to do the same thing again!  Running Photoshop 22.1.1

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LEGEND ,
Feb 12, 2021 Feb 12, 2021

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I have the newest update and nothing will download.

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LEGEND ,
Feb 16, 2021 Feb 16, 2021

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Photoshop 22.2.0 on 2020 iMac 11.2.1 - Neural filter doesn't load, just perpetual loading...

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LEGEND ,
Feb 16, 2021 Feb 16, 2021

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Photoshop 22.2.0 on 2020 iMac 11.2.1 - Neural filter doesn't load, just perpetual loading...

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New Here ,
Feb 17, 2021 Feb 17, 2021

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@JeffreyTranberry Thnx SOOOOO MUCH...!!!

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New Here ,
Mar 06, 2021 Mar 06, 2021

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Version 22.2.0 on Windows 64 - Neural Filters do NOT download. Tried every suggestion on the net, especially in this thread, nothing works.

(a) Gets to about 95 - 99% and then goes back to the Download button

(b) Starts downloading, keeps dropping out after a few %

How about fixing this?

And while you're at it, fix this problem that you have been ignoring for at least 10 YEARS:

https://feedback.photoshop.com/conversations/photoshop/photoshop-ability-to-arrange-customize-saveas...

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New Here ,
Mar 10, 2021 Mar 10, 2021

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22.3 doesn't work, either

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Community Beginner ,
Mar 20, 2021 Mar 20, 2021

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Neural filters won't download. Click to download, it blinks, says it is downloading, but sits at 0% endlessly. Tried all of the 'fixes' I could find. No point in listing all of my computer's stats because from the comments abound, no one system is the same. Not a system issue.

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New Here ,
Mar 20, 2021 Mar 20, 2021

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Had an Adobe tech remote into my system Friday and try a lot of things. Ended up saying "It's a bug - get back to you after the weekend".

So now we wait, but at least they have seen it in action (or lack of it 🙂 )

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Community Beginner ,
Mar 21, 2021 Mar 21, 2021

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@gordon_greaves I'm pretty sure it's a permissions issue where the filters are writing to. I've no problem with downloading these on my work laptop where I have administrative control or any other computer I have admin and am NOT signed into Windows with a Microsoft account.

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LEGEND ,
Mar 22, 2021 Mar 22, 2021

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my neural filter skin smoothing says no faces detected try deleting the files suggested and tried updating to newest Photoshop but neural filter says it can't detect any faces in my picture. 

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Community Beginner ,
Mar 25, 2021 Mar 25, 2021

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I was able to get mine working. On my laptop, I am logged in with a Microsoft account, I think that may have something to do with a permissions issue on the folders Adobe uses. Anyway,

>>Downloaded the filters on my work laptop where I have full admin and the same version of PS 22.3.

>>Copied this folder from my work lapmargin: 0;">>>With PS closed, copied the folder into the same location on the other laptop

>>Unzipped the the contents of PlugInData.zip that I got from another Adobe forum into the PluginData folder and now, it's working.

I can't find the original post that had the zip file but I reloaded it here. It contains a manifest.json file and a TOUR_DONE.lskey file. PluginData.zip

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LEGEND ,
Apr 12, 2021 Apr 12, 2021

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It's April 2021 and I still can't download Neural Filters, I have deleted and renamed the filter folder...nothing, I've logged out, I've deleted Photoshop, I've done everything I have seen as solution and still can't use Neural Filters. 

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New Here ,
Apr 13, 2021 Apr 13, 2021

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Yet another new version (22.3.1) that doesn't work.

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