P: Program error when saving, lag when zooming, changes not reflecting in document window (macOS)

[FeedbackCommunityMember]

Since the 22.1 update, MAJOR bugs:

- ‘could not save because of a program error’ when saving, work around: hiding a few layers or folders.

- major lag when zooming in

- actions and changes delay in showing, to the point where they never show up - once I close the document and quit Photoshop and go back in the changes are  visible.

what’s going on??

Working on MacBook Pro 2017 (8g memory) running Big Sur 

[J453]

Sorry you're having trouble. The program errors seen in 22.1 have been difficult to reproduce and track down. Please know that  our entire engineering department is focused on these program errors. We’d like to create a special build that we can send to users to get additional information. Would you be willing to help us by testing this build and providing us additional logging that's generated?

Please add a comment if you're interested and I'll have the team send out an invite.

If you are not interested in trying out the above prerelease build:

For current workarounds see Program error when saving files

If that doesn't solve your problem, roll back to the previous version of Photoshop.

See Revert to the previous Photoshop version

[FeedbackCommunityMember]

yes. and you should update this form to be able to accept less than 20 characters so I don't have to write this sentence as well.  Thanks

[FeedbackCommunityMember]

Hi, I've been having the exact same issues with Photoshop (used in MacBook Pro 2018). I'd truly appreciate an update on this post once the solution is found!

[FeedbackCommunityMember]

@JeffreyTranberry   I am also having this same issue it just started in the middle of editing. I cannot merge layers or save my work.

[J453]

Thanks. Will send out invites to those above that have responded. ^^

[FeedbackCommunityMember]

I'm also having the exact same problem. I'm using a 2018 iMac running Catalina and the latest CC. Lots of lag when zooming or resizing. It'll save if I make one or two simple changes to the base layer, but if I make any changes to another layer I get the warning "Cannot save because of a program error." Going back to Photoshop 2020. That seems to be fine.

[edie.m.w.]

@JeffreyTranberry

Same issue here. Please send update with fix! Uninstalled then did clean reinstall of Photoshop 2021 and get this error when trying to save 3 or more layers – but two saves fine?!?

[FeedbackCommunityMember]

Hi, 22.1 is giving me the same problems (I can only save the document if I hide all layers apart from the background for some reason), it won't zoom beyond 100%, and I also tried the Painterly Photoshop Action which Adobe gave away free recently and it won't complete due to another 'program error'. I am using the OSX version. This seems a pretty terrible release.
Is there a timescale on when a fixed version will be available please?

[FeedbackCommunityMember]

I'm having the same issue! It just started two days ago. If I turn off layers some layers, it allows me to save. But that's not helpful since I'm working in conjunction with InDesign, trying to see the final file in my book. Or, if I change it to a 16 bit file, rather than an 8 bit file, it allows me to save. BUT, these aren't great alternatives. I'm on a Mac running Mojave. I'd gladly provide any other info that would be helpful in getting this issue resolved!

[FeedbackCommunityMember]

@JeffreyTranberry 

I am also having the same problem, very frustrating Please help

YES PLEASE ADD ME

[FeedbackCommunityMember]

I had the same issue about 30 minutes ago. I had a group of layers within a folder, applied a drop shadow on that folder and when I tried to save, the error appeared. I turned off the drop shadow from the grouping and was able to save it just fine for some weird reason. I know it's very specific with a similar issue but I thought I should share it just in case.

[FeedbackCommunityMember]

Not being able to zoom in makes this close to useless- I can't see what I'm doing. I'm also getting more of the error I had in the previous version which is that stretching the window its in causes the image of the file to distort. 
Please hurry up and fix this Adobe.

[J453]

@emw @anthony Marino and @niknik, yes, I understand folks on this thread are affected by this problem. I would like to know if you want to be added the prerelease program to try out a prerelease build and provide diagnostics?

[FeedbackCommunityMember]

@JeffreyTranberry

I am getting these consistently.

I can make it go away by deleting Adobe Photoshop 2021 Setting in AppData>Roaming>Adobe>Adobe Photoshop 2021. The issue is, if I change anything, even just the units of measurement, the issue returns. This is with a fresh install of all Adobe CC programs and the latest build of Windows 10.

I'm used lots of beta software in the past, and I'm happy to help try to solve this issue by loading a special build.

Tom

[SK321]

I've seen so many people having issues with v22.1. Maybe Adobe should think about recalling it and going back to an earlier version until they get these errors fixed or you might have a ton of angry customers on your hands. A lot of people (myself included) just have auto updates turned on and may take a while or not realize at all that the version has been updated and that's why they're getting errors. 

[J453]

@Kachadurian thanks. Will get you added!

[J453]

@Shaun Kendall If you need to, going back to an earlier version is easy to do: https://helpx.adobe.com/download-install/using/install-previous-version.html 

As stated above, the program errors seen in 22.1 have been difficult to reproduce and track down - we've only been able to reproduce a couple of cases thanks to customers providing specific combinations of files and preferences. We're trying to track down some more reproducible cases through the this special build from engineering.

[J453]

@niknik - That sounds like one of the cases we have fix for if you want to try the build.

[SK321]

@JeffreyTranberry  I'd like to help myself but I've got clients waiting on work and can't afford the time, unfortunately.

[FeedbackCommunityMember]

Having trouble with the same program error with saving on PS!

[FeedbackCommunityMember]

@JeffreyTranberry

I am also having issues saving new work with the same error note? is there a work around to save the work for now? 

[J453]

@Bryan, these are the workaround we have heard help: https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html#Programerrorwhilesavingfiles Or roll back https://helpx.adobe.com/download-install/using/install-previous-version.html 

[FeedbackCommunityMember]

I'm having the same issue after distorting an image. Is there a troubleshoot around this? 

[FeedbackCommunityMember]

Cuando intento guardar un archivo me sale el error "no se ha podido guardar porque ha habido un error de programa photoshop". Me viene pasando desde que he actualizado al MacOS Big Sur, no sé si es casualidad. Alguien sabe cómo solucionarlo? no puedo guardar mi trabajo y son muchísimas horas!!!. Tampoco me deja exportar a jpg ni a ningún otro formato de imagen. 

[edie.m.w.]

This link provided above by JeffreyTranberry worked for me on initial test with Photoshop 2021... jury's out on whether the fix stays.