P: "Save As" no longer appear with second monitors or Sidecar running after update to macOS Monterey

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Explorer ,
Oct 25, 2021 Oct 25, 2021

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"Save As" no longer works after update to Mac Monterey OS

 

When I try to "Save As" I get no result. Normally a dialog box will pop up with format / file location options but it's no longer happening. I am trying to save a .psd file as a .psd file. 

 

I have tried going to File / Save As and also the cmd/shift/S keyboard shortcut

I am also seeing this behavior in InDesign, but the Save As command works in Illustrator.

 

Mac OS Monterey 12.0.1

Mac Mini 2018

 

Thanks!

 

 

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correct answers 4 Correct answers

New Here , Nov 02, 2021 Nov 02, 2021

I chatted with support and worked through this issue for Photoshop by resetting my preferences.

Also, I use multiple screens and CS said to unplug my external monitors. With my monitors unplugged I went through the steps via link below:

https://helpx.adobe.com/photoshop/using/preferences.html

For Acrobat, I left the moniters unplugged and went through the steps of unchecking a couple of boxes in the preferences that were specified in another thread.  I think everything is fixed now. I wanted to pos

...

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Adobe Employee , Oct 30, 2021 Oct 30, 2021

We're working on this issue with Apple. If you're still in this state, you can capture a Sysdiagnose log with the following instructions to share: https://apple.stackexchange.com/questions/59917/how-do-you-get-system-diagnostic-files-from-macos  You can DM a link to your Sysdiagnose log.

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New Here , Oct 26, 2021 Oct 26, 2021

Fixed.  I'm running a 2nd NEC monitor that I use as my main screen. Changed the prefs to have the iMac as the main screen, then changed back, and now all dialog boxes are showing as normal.

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Adobe Employee , Oct 26, 2021 Oct 26, 2021

We'll investigate this with Apple. Thanks for reporting!

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219 Comments
Explorer ,
Feb 02, 2022 Feb 02, 2022

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@MdesignAZ , @maxp37663908 — there have been two updates to Monterey since 12.0.1 — get on 12.2 already.

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New Here ,
Feb 17, 2022 Feb 17, 2022

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Hello. 

Sometimes pictures I edited can not be exported and saved from Photoshop. There are no warnings about some kind of issue. When I click on the bottom "export" or "save"/"save as" just nothing happens. 

This problem repeats at some intervals. Previous times it solved by itself, but today's case is not. I also can not close Photoshop because there are many edited files.

Please, help me solve this problem. I am looking forward to your response. 

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Explorer ,
Feb 19, 2022 Feb 19, 2022

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Problem back again after the last update V.23.2 ... Adope, what are you doing ????? ...  I think that it is the time to search another software as Capture One 

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Adobe Employee ,
Feb 20, 2022 Feb 20, 2022

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Are you on Monterey? 

 https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-quot-save-as-quot-no-longer-appear-with-se...


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Feb 20, 2022 Feb 20, 2022

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Yes, I am.

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Explorer ,
Feb 21, 2022 Feb 21, 2022

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Yes .. What I must do .. Change to windows :-))) 

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Explorer ,
Feb 21, 2022 Feb 21, 2022

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The current and previous version of PS have been acting wanky.  Now I can not save my psd in any way.  'Save' simply does nothing.  Save As, does nothing.  I even created a jpg and it won't save it.  

 

PS is v. 23.2.0.  Mac OS is 12.2.  Using a M1 Mini iMac.

I really need some help now, thanks....

I'm not closing PS until I can somehow save my doc with lot's of time put into it.

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Explorer ,
Feb 21, 2022 Feb 21, 2022

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Save to creative cloud and restart PS. Open the file and "save as" in your folder 

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New Here ,
Feb 21, 2022 Feb 21, 2022

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Hi. I got the same problem. I solved it after I had clicked on the bottom "share". 

D9F43CD5-A1D0-4578-98E0-1093EB431B0D.jpeg

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Explorer ,
Feb 21, 2022 Feb 21, 2022

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What?  Did you read it?  PS is not saving anything any way.  Telling me to save to cloud is not helping.

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Explorer ,
Feb 21, 2022 Feb 21, 2022

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Where in the app is 'share'?

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Explorer ,
Feb 21, 2022 Feb 21, 2022

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PS can save to creative cloud .. This what I did to save my work  .. Try 

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New Here ,
Feb 21, 2022 Feb 21, 2022

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in the upper right corner

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New Here ,
Apr 22, 2022 Apr 22, 2022

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Is anyone else noticing this issue? When I have my laptop closed and only working on my external monitor, I get the normal Save As window that pops up when I go to save a new document or hit Cmd+Shift_S."

defaultaf1nqgw76r9g_0-1650641759454.png

 

Now I'll close this Save As window and open my laptop to have two screens because this is how I prefer to work. When I hit "Cmd+Shift+S" now the Save As window doesn't appear.

If I close my laptop and try to save again, I can get the Save As window again, but now it appears blank.

defaultaf1nqgw76r9g_1-1650642458948.png

 

Sometimes I get this same blank window when I am working with both screens. It's random. Sometimes it works, doesn't show, or appears blank. It's super inconsistent and it didn't start happening until the last two or three updates.

Can someone please help with this?

MacBook Pro (13-inch, M1, 2020) macOS Monterey 12.0.1 
BenQ PD2705Q Display

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Community Beginner ,
Apr 25, 2022 Apr 25, 2022

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I am having the exact same problem as user: defaultaf1nqgw76r9g. I am on a m1 macbook pro with latest system software and Photoshop 23.3.1... I was REALLY hoping this latest update would fix things but it does not. I have 2 external monitors plugged in and the save as dialogue boxes are off screen and I have to choose the macbook as the main monitor to even work in this app any more. This is NOT convenient at all. PLEASE FIX!

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Adobe Community Professional ,
Apr 25, 2022 Apr 25, 2022

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Just wondering, if you press Ctrl-down arrow to show all application windows, does the Save dialog appear?

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Community Beginner ,
Apr 25, 2022 Apr 25, 2022

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No... can't see the box on any of my screens. I can try typiing and I just get a SOUND of typing that is not working (sort of like a POP sound effect) and I have to hit ESC to go back to the main save for web dialogue box (nothing gets saved).

 

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New Here ,
Apr 27, 2022 Apr 27, 2022

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Hey there, I've been having this issue for 6 months now. It seems that whenever my second monitor is plugged in, I am unable to Save my current open files. This happens with all adobe apps, especiall yphotoshop, illustrator and indesign. 

The save as promt simply does not show up, if I unplug the screen it will show up but the winow will be blank and i can't choose my save location or rename the file or change the file type.  I can save it to the cloud but not on my mac. The only way to resolve this issue is to unplug the screen and restart my macbook, which is the biggest productive killer. 

 

Is there any other way to fix this? 

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Adobe Community Professional ,
Apr 27, 2022 Apr 27, 2022

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Hello, it is a known issue: https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-monterey.html indeed, the workaround is to disable the second screen temporarily.

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