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V
Veermer
Inspiring
September 20, 2022
解決済み

Unable to download PSE 2020 onto my new computer

  • September 20, 2022
  • 返信数 1.
  • 1089 ビュー

Having purchased a new computer, I went to download PSE 2020 onto it. This is already installed on my other computer, so this is the second download using the Adobe installer (2.38MB) which I transferred from the old computer.

When trying to do so I get the message ' Your browser or operating system is no longer supported. You may need to install the latest updates to your op. system.'

 

Have checked Windows 11 and everything is up-to-date. 

The Browser I am using is Microsoft Edge.

Thank you.

 

このトピックへの返信は締め切られました。
解決に役立った回答 Test Screen Name
quote

I am possibly going to upgrade to PSE 2022, but will I again have the same
problem


By @Veermer

 

In that case, you would be able to contact Adobe support and they will be able to help you.


To answer specifically: the software will NOT automatically pick up your serial from your account, and it WILL expire at the end of the trial period.  You have to find a way to enter it. It seems to me you need to click on LICENSE THIS SOFTWARE as was already suggested. Did you? If not, why not?

返信数 1

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
September 20, 2022

You may need to install the Creative Cloud application before installing Photoshop Elements:
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

I had to install it to be able to install PSE 2018 on Windows 10.

 

    V
    Veermer作成者
    Inspiring
    September 20, 2022
    Hello Peru Bob

    Thanks for your reply, I will try this first thing in the morning as it's
    getting late this side of the pond.
    Will let you know the result.
    V
    Veermer作成者
    Inspiring
    September 21, 2022
    quote
    Should I click the trial period button and ignore it for evermore or willPSE 2020 stop working after 30 days ?
    By @Veermer

     

    Start the trial.  When it opens, go to Help > Sign in from the editor menu and then enter your serial number.

    If you need help finding your serial number, see here:

    https://helpx.adobe.com/download-install/kb/find-serial-number.html

     

    If you don't enter your serial number, the trial will expire in 30 days.


    Have started the trial, clicked help in the Editor and signed in but can
    see no obvious place to enter the serial No.
    My Account has the serial No registered in 2019. Is that good enough for it
    to continue after the 30 day trial period ?
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