FIXED issue: Text-Based Editing - clips reset to first frame after relink in 23.4

[Francis-Crossman]

This issue has been fixed in 23.5 which is now available.  Please update to get the fix.

We are aware of an issue in Premiere Pro version 23.4: when transcribed clips in a timeline are taken offline and relinked, clips shift and reset to the first frame. Effects, transitions, and speed changes can also be removed or impacted.  Our engineers understand the problem well, and we are testing fixes internally right now.  We have put a fix into Public Beta and will get the fix into an official release ASAP.  I will update this post with more details as soon as I learn them.

If you are experiencing this problem:

If you get the media relinking dialog in 23.4 and you have previously used transcription, close and do not save the project. Make a backup of your project file just to be safe.

Workaround #1 – Restore media

1. Put the media back in its original location so no relinking is required.

* There are many cases where this is not possible; try one of the following:

Workaround #2 – Beta

1. Download Premiere Pro beta version 23.6.0 build 02 or later
2. Open in beta, reconnect the media, and ensure the sequence looks correct.
3. You may choose to just work in Beta –or– save and open in 23.4

Workaround #3 – XML

1. Export XML (File > Export > Final Cut Pro XML) from the original system that has properly connected media.
2. Import the XML into a new project on the new system and reconnect the media

* Please take note – not all aspects of the sequence will be reproduced by the XML

Workaround #4 – revert to Premiere Pro 23.3

1. Open Creative Cloud Desktop app
2. Click on All Apps
3. Find Premiere Pro
4. From the three dots on the right, choose “Other versions”
5. Choose 23.3

[MF-RV]

With WFH and remote editing being more common, relinking media is ESSENTIAL for these worfklows. Luckily I had a manual backup save file that only set me back an hour or two but I still had to revert to an old version for that file to become useful. I recommend reverting to 23.2 because 23.3 was giving me issues, still showed incorrect edit points.

This is a massive issue that Adobe needs to get in front of. I can't believe the amount of problems I've been having with Premiere over the last few years compared to the CS days (I blame the switch to subscription from lifetime ownership, but I digress). I love the new transcribe feature but please stop rolling up incomplete updates. It's terribly annoying.

[joshb92232485]

Hopefully you have something in the auto-save folder?   Duplicate it before you open it!

[Daeshan5E55]

The issue may be fixed in the beta version, but anything that was created using 23.4 is doomed to this bug. I have tried every work around I can think of. This is truly a workflow, time eating, pain in the a$$ bug. Please fix your program. If I did not have to use Premiere Pro for my clients, I would 100% be swapping right now. This is unbelieveable. 

[Francis-Crossman]

@Daeshan5E55  I feel your pain, I really do, and I apologize for this unacceptable bug.  I was an editor like you before coming to Adobe, and these kinds of bugs are truly infuriating. I assure you the team is fixing this as quickly as possible. The official build with this release will be out soon.  Until then, I hope the workaround with beta will get you unblocked.  DM me if you need special assistance.

[GrimTim1980]

I don't know if this is related to my issue.. I am using 23.4.0. I have a 50+ minute video 1080p. I was editing last at 11:04pm last night. I saved it and went to bed. Coming home from work today (I am the only one in this house so nobody touches my computer). I only needed to add something to the ending, but then I thought I'd also add a little graphic in between my video where we went for lunch. That's when I notice the clips of us at lunch were duplicated.. two different clips.. It was quite the hassle to try and fix it, so I went back to my auto saves and found the latest one which was 11:04pm the previous day. All looked fine. I finished the video how I wanted and rendered it. Since I only have 10Mbps upload speed,  it took me 1.5 hours to upload to YouTube. While YouTube was working on the HD version I decided to watch the SD version when I noticed one of my text boxes completely disappeared! Now I have to render/upload all over again.

[Samppowers]

This just happened to me in 23.6 build 8. I resolved by opening an auto-save in vanilla Premiere, saved it there, then reopened in Beta. @Francis-Crossman 

[charlesfstew]

I reverted to 23.3 and then pulled an autosave from 5/22 without transcribed captions. Everything was in order and ready to go. As long as you don't use the caption tool, everything works fine, and I can access the project normally. I will save XML files before exporting, just in case.

[johnm11376824]

This is really a crippling bug. Luckily autosaves can work to save it, but nothing is more demoralizing then opening up a project to see all your clips reset with no apparent fix. I'm thankful it is fixed (installing the beta now), but how do things like this get through QC especially when using a hot new feature as prominent as text editing? Premiere can be so frustrating.

[Felipe Lamas]

Quando termino de editar um vídeo e mudo o projeto de de pasta com todos os links, tudo certinho, porém quado vou abrir o projeto denovo todos os cortes que eu fiz no vídeo, ele volta para o começo do vídeo, ficando todo errado o vídeo, alguém pode me ajudar com isso?

[SpeakThunder]

You guys really need to roll this out fast, it's wreaking havoc in our post team

[Joel30130312k1c5]

After I finished editing my video, I moved the captured audio files into my video's project file directory from the default directory in the software. When I did this, it asked me to locate and relink the voice over audio files. This part turned out fine, but now the voice over track, which has many cuts, all play just the first portions of each voice over file instead of the portions I originally specified with the ins and outs. Is there any way to fix this??

I know in future I should just make the captured audio files get stored in my project file as my default. 

Thank you!

[Oskar Barron]

Hello Adobe Community,

I am working on a large project in Premiere Pro and have encountered a critical issue after handing it over to my colourist for colour grading. I provided him with all the necessary files, including video clips and associated assets.

Unfortunately, when my colourist linked all the files in Premiere Pro, we discovered that some of the video clips have become completely out of sync with their corresponding audio. It appears the clips are referencing incorrect timecodes, resulting in a misalignment between the video and audio content.

To illustrate the problem, let's consider a scenario where I had a video clip that was cut into three segments: 10 seconds at the beginning (unused), 15 seconds in the middle (used), and 10 seconds at the end (unused). Instead of correctly using the middle segment, the clip reverts back to the very start (the part that I don't want), leading to a mismatch between the timeline and the actual content. 

I have double-checked the timeline and confirmed that all the clips are in their correct positions. However, the issue lies with the clips referencing the wrong timecodes, causing them to play incorrect segments.

I kindly request your assistance in resolving this perplexing issue. I understand that my explanation may be somewhat vague, so I would greatly appreciate any guidance or suggestions you can provide to help rectify this problem swiftly.

Thank you in advance for your prompt attention and valuable insights.

Best regards,

Oskar

[Oskar Barron]

Just to simplify the issue: say that the source file was 20 seconds long. I've already cut it at 0:10s-0:15s (thats the footage I want from the clip, so 5 seconds of the 20s file). When my colourer relinked the footage, Premiere Pro is keeping the time of the clip (so in this case a 5 second clip), but its using the 0:0s-0:0:5s (or the very start of the clip, instead of the timecodes that I want!) So the in and out points inside the actual clip are wrong. 

I think that this is a similar issue here: https://community.adobe.com/t5/premiere-pro-discussions/all-timecode-is-wrong/m-p/10414674 

ANY HELP WOULD BE GREATLY APPRECIATED! THANK YOU!

[Oskar Barron]

Edit: One more thing, all of the audio is completely mismatched. The audio is of the wrong audio, even though when I click "Reveal in Explorer/Project" it is the correct audio. Somehow its just ending up wrong on the timeline. 

PLEASE HELP!

[A3user]

I am having this same issue, except in my case the sync moves way more than a few seconds. I edited a project at my home and it was working perfectly. I then went on a trip and brought my laptop, I connected the same external SSD with the same project and now the project is all out of synced. It is driving me nuts.

[Oskar Barron]

Same thing happened to me. Everything was working fine until I have it to my colourer on another pc and anything went out of sync. All the audio went out place, and the worst part is that the in and out points in the actual clips are all messed up. For example if I wanted a clip to start at 10s through a clip, premiere pro starts it from the very beginning. Very frustrating. And yes, everything works fine on my pc. 

[christian29952642fehs]

Hi guys! If there's anyone out there who experienced what I'm experiencing right now, I really need your help. When I decided to move my video project from my MacBook Pro laptop to my external hard drive with all of its media (my A Roll, B Roll, etc.) and then open the project again, the clips that I cut and pasted to the timeline was in a different part of the original clip(s). For example, I have an interview clip (my A Roll - duration 15mins), and I cut the 2:30 to 3:10 clip and pasted it into the timeline. I saved it and moved the project to my external hard drive, and when I opened it again, the clip was now from 0:00 to 0:48. Interestingly, the cut clips were the same length as the one I cut before saving it. 

Has anyone had any idea to revert my project to the right part of the clip? Is this an issue with the new version of the premiere pro?

[MyerPj]

There's a now known issue in PP 23.4, which has caused something similar. I looked for the main thread but couldn't find it, here's a link to something similar. Have a look around, and there should be discussion about it.

https://community.adobe.com/t5/premiere-pro-discussions/linking-media-losing-in-and-out-points/td-p/...

[andrewh20613583]

I'm having the exact same issue - haven't figured out a fix yet.

[pgomezb]

Can't install betas since I'm working with a corporate account + corporate laptop with restricted access. Official release fixing this bug is urgent and necessary. 

[Peru Bob]

There are 4 workarounds.

See here:

https://community.adobe.com/t5/premiere-pro-bugs/known-issue-text-based-editing-clips-reset-to-first...

[hazelm89132126]

Yes this has just started happening to me last week too!! All my projects are opening with what looks like scrubbed Timecode info so every clip starts from frame 0 even if originally it was from frame 1"23 for example.

[Clay5FC4]

If you can, download the public beta version. Your media should re-link with the correct in/out points. It workded for me.

[pmcdonald]

Confirming cpening the 23.4 project in a fresh install of the beta app solved the issue for me to. Note if you have any AE dynamic links it requries the AE beta app to relink those too.

Not sure if this workaround requires all my colleagues to be on the beta apps for shared projects too, but I'm sure Adobe is hard at work with a stable patch version. Weird how this bug seems to rear its head every few years - I remember having it a couple of times over the last decade.

[A3user]

Yes! This is what happened. All the cuts in the audio files make the in points are the first frame instead of where they were cut. In my case I'm in another country with my laptop so I couldn't access the project in the "original" computer. I had to spend hours recreating the original cuts and I assume I will need to finish the project in the laptop even if I return to my country and have access to my desktop computer before finishing the project.