GPU render error. Unable to process frame

[ajm62286983]

Hi people,

I can see that this is an ongoing issue, bug, I can see many many reports of the same problem, nothing seems to work. I am desperately trying to export a video I have edited for work and it just will not export. I have tried the following:

- closed and restaterted the program
- restarted the computer

- copied and pasted to a new sequence and new project

- turned off GPU acceleration 

- tried on Software encoding

- tried removing effects and reapplying them

- removing effects and not reapplying them

- updating my GPU, then restarting the PC and program

Usually this annoying error happens and it gives me a timestamp and USUALLY I can remove the effects and then it will work (which is already a fault that Adobe should address) but now I am getting a teimstamp of 19:43-19:44 and the video footage ends at 9:08, so there is NO footage at the error's timestamp. Now this is new, I haven't seen anyone come across this problem online.

Adobe, how can we be expeected to pay for a service if the service is not fully functioning. It's a video editing software, if i can't export the video, the software is useless! Surely we should all be compensated for this!? 

Please if someone can help, it would be much appreciated. I've been fighting with this stupid error on and off for 2 months now and this time it won't budge and I need to export this project for a client this Friday.

PLEASE PLEASE PLEASE HELP. Much appreciated 🙂

AJ

Title edited by mod.

[IanB_360]

Sorry you are experiencing this issue, and thank you for taking your time to file a bug report. We would like to help figure this out with you. The team would just need a little more information to begin troubleshooting. If you could just jump to the link here  How do I write a bug report and follow the steps to providing more information about your bug, we will gladly take a look.

Thank you so much for filing a bug. We appreciate your valuable time.

Ian

[ajm62286983]

• Issue - As above
• Adobe Premiere Pro version number: 24.6.1
• Operating system - Windows 11
• System Info: CPU, GPU, RAM, HD:

  • CPU i9-11900K

  • GPU (Intel-based Macs and PCs) NVIDIA GeForce RTX 2060

  • GPU driver (PC) 561.09

  • RAM 32

  • Hard Drive Corsair MP600 Core XT 4TB M.2 PCIe Gen4 NVMe SSD

• Video format: MP4 4k and Insta 360 x3 at 5.7k
• Workflow details: 2 cameras, Sony ZV-e10 and Insta 360 x3
• Steps to reproduce - (Very important!)
  1 - Set in and out points, render in to out points (doesn't work) Export (doesn't work)
  
• Expected result - Footage should export
• Actual result -  Footage won't export

[IanB_360]

Thank you for the detailed bug report ajm62286983,

Is there any other areas in the timeline that you can export out a small in and out point and have success? What type of file are you trying to export? Quicktime, H.264, MP4 ... etc. And is there any media or project file you could send us to test the export on our end?

Thank you 

Ian

[Kevin-Monahan]

The status of this bug report is updated.