P: After UPDATE Premiere Pro 25 Transcript not working.

[xxloading]

Transcript worked fine before updating to PP25, i was on PP 22. I read the other posts similar to mine and tried those methods (clearing cache,un/reinstalling etc) still nothing. Older projects from 22 still can transcribe but not newer. I will do captions manually if i have to even i need it fixed asap (i dont know how to do it manually). Im on mac updated to the latest 


(mod edit title - p thread)

[Stan Jones]

@xxloading,

I see your other posts, but I think your screen-recording suggests a more basic problem: transcript does not occur, not crashing after it starts.

In any event, first try transcribing one clip that is not in a sequence. In the Project Panel, right-click on a clip and pick "Transcribe."

Does the transcribe dialogue appear? If so, does it start the transcription? If it starts, does it complete?

You asked a question in this thread:

https://community.adobe.com/t5/premiere-pro-bugs/after-to-update-premiere-pro-25-transcript-not-work...

It is the OS application, not the Adobe cloud. But I would do the test above first.

Stan

[xxloading]

Hey Stan, I did try what you asked and once i hit transcribe nothing happened at all

[Stan Jones]

@xxloading,

Thanks. To be clear, the transcribe dialogue window did not open? I ask because there is "Transcribe" in the right-click menu, then another "Transcribe" at the bottom of the "Create transcription for source media" dialogue window. I don't think it will matter; you next step will probably be the uninstall/reinstall.

@mattchristensen,

You provide a troubleshooting process here:

https://community.adobe.com/t5/premiere-pro-bugs/after-to-update-premiere-pro-25-transcript-not-work...

@alexander-riss,

You provided similar direction here:

https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-2024-0-not-transcribing-source-...

I'd like clarification because @xxloading upgraded from PR 2022, and if he uninstalls it (if he has not already), he will be unable to reinstall it. Do all years need to be uninstalled? Under some conditions would it be enough to reinstall the language packs?

Also, @xxloading is Mac. What is the application folder he is looking for?

Stan

[Kevin-Monahan]

Hello @xxloading,

Can the team and Stan get more information? See, How do I write a bug report?

I hope we can help you soon. Sorry for the problems.

Thanks,
Kevin

[xxloading]

Anything yet?

[alisonh23074529]

My system:
Processsor: Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz 3.70 GHz
RAM: 32.0 GB
Premier: 2025
I've used the transcription/caption  facility for a few years. 
I've asked it to transcribe a film that's just over 2 minutes, which would usually have taken minutes. It's been going for at least 15 minutes and is currently estimating 7 hours on one cliup alone. 
This really renders it useless as it wliul be quicker to do it manually. 
Am I missing anything?

[Rach McIntire]

Hi @alisonh23074529 ,

Thanks for submitting your bug report. We need a few more details to try to help with the issue. Please see; How do I write a bug report?

Sorry for the frustration and thanks for reaching out.

[alisonh23074529]

Hello, 

Can you confirm that I need to complete all these fields?

[alisonh23074529]

• Issue - Transcription taking far far too long, I abandoned it and did the subtites manually
• Adobe Premiere Pro version number: 25.0.0 (build 61)
• Operating system - Windows 10
• System Info: CPU, GPU, RAM, HD:

  • CPU Intel i7 8700K - (6 x 3.7 GHZ - Turbo 6 x 4.7 GHZ) - Coffee Lake

  • GPU NVIDIA GeForce GTX 1060 - 6 GB 

  • GPU driver 

  • RAM 32GB

  • Hard Drive External USB 3 to USB A Transfer speed 5 Gbps

• Video format: 4k footage from Sony FX6 and DJI drone
• Workflow details: Simple timeline no milticam
• Steps to reproduce - (Very important!) Asked for transcrip, it took too long
  
• Expected result - It shouldn't take this long
• Actual result -  It tool too long

[AspecT32465378balm]

Whenever I click on Transcribe , it loads for a bit and then nothing even happens, and Also my software is genuine not a cracked one. 

I have tried installing and reinstalling it again it didn't work.

When clicking on transcribe its loads for a few seconds then it goes back to how it was again.

[alexander-riss]

Hi!

Which os and premiere pro version are you on? Can you try updating both to latest? 

[Rach McIntire]

Hi @AspecT32465378balm,

Welcome to the Premiere Pro forums! We are glad to see you here. We need a few more details to help with this issue. Please see: How do I write a bug report?

I hope we can help you soon. Sorry for the frustration! 

[Shahban_S0868]

Ever since I updated Premiere Pro to version 25, my text transcribe is not working, it is showing 'untranscribe' even though the required language pack is installed.

I have installed it after uninstalling it and even reinstalled the old version and checked it but still I am facing the same problem, both in the old version and the new version. I am getting worried, please solve it soon.

[jamieclarke]

Hi @Shahban_S0868 -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.  Please see, How do I write a bug report?

Can you try clicking the three dots and selecting "Generate static transcript". Then a box will pop up under Audio Analysis please check to make sure Audio on track is selected as "Mix" or "Audio 1"

Sorry for the frustration.

[Shahban_S0868]

After UPDATE Premiere Pro 24 to25 Transcript feature not working.

[mattchristensen]

@Shahban_S0868 I'm sorry that's happening. It might be an issue where the AI models that do the transcription are not being detected properly in the new version. Could you try these steps?

1. Uninstall Premiere Pro 2024 and 2025 using the Creative Cloud Desktop application. You do not need to also remove preferences when it asks.
2. Go to your Applications folder and check if there is any leftover folder called "Adobe Premiere Pro 2024" or "Adobe Premiere Pro 2025" and if there is, delete that folder.
3. Reinstall Premiere Pro using the Creative Cloud app, open your project, and try your transcription again.

[xxloading]

Applications folder on my Mac? Or is there an applications folder within Creative Cloud? I trried the advice still not working

[alisonh23074529]

Hello, I supplied the extra info on Dec 24th, is there any chance of a reply from you?
Thank you

[Rach McIntire]

Hi @alisonh23074529, 

Thanks for providing all this information. Much of the team is still on New Year's holiday, so there may not be a response right away. I can confirm we see it, and thank you for all the info. The more we have, the better we can help you.  Take a look at this post and see if this solution works for you.

Sorry for the frustration and thanks for reaching out.

[alexander-riss]

Thank you for your report !

1. Uninstall Premiere Pro 2024 and 2025 using the Creative Cloud Desktop application. You do not need to also remove preferences when it asks.
2. Go to your Applications folder and check if there is any leftover folder called "Adobe Premiere Pro 2024" or "Adobe Premiere Pro 2025" and if there is, delete that folder
3. Re-install Premiere Pro

This should resolve any errors caused by left-over transcription downloads on your machine. You can also try to use the latst beta version which should now be more robust in handling this specific error case.

Best regards,
 Alexander